IT Experience Intern

Anaplan; Paris; Sur place; EUR 12 000 - 17 000; Plein temps

Avantages offerts par ce poste

Paid internship

Résumé du poste

Anaplan in Paris is seeking an IT Experience Intern for a paid, six-month internship onsite at the Paris office. You will shadow and work with the IT Experience team, gaining hands‑on exposure to the full lifecycle of IT services from onboarding to asset management.

This hands-on role is ideal for a student in computer science or information systems who is curious, detail‑oriented and eager to learn new tools.

Qualifications

• Customer-first mindset and clear communication with users.
• Strong written and verbal English and French skills.
• Willingness to learn IT support workflows and ticketing systems.
• Early-career IT interest with basic hardware/software knowledge.

Responsabilités

• Shadow and assist frontline IT support for end-user devices (Mac/Windows).
• Log and update support tickets in ServiceNow or similar systems.
• Assist with onboarding tasks: equipment staging and account provisioning.
• Help maintain accurate hardware and software asset records.
• Prepare conference rooms and manage meeting technology with staff support.
• Follow documented procedures and runbooks for common scenarios.
• Take on small projects or process improvements as assigned.
• Demonstrate curiosity and a proactive attitude toward learning new tools.

Connaissances

Customer-first mindset

Verbal & written communication

French & English fluency

Basic IT knowledge

Formation

Bachelor’s / Master’s in Computer Science or Information Systems

Outils

ServiceNow

Microsoft Office 365

Description du poste

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.

Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebratingour wins – big and small.

Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!

We seek an IT Experience Intern to join us onsite in our Paris office with our team for a paid internship of 6 months.

This is a hands‑on learning opportunity for an university student who is curious about a career in IT, brings a positive, can‑do attitude, and wants exposure to how a modern, fast‑paced technology organization delivers world‑class IT service. You'll shadow and work alongside our IT Experience team, building foundational skills under the mentorship of our Analysts and senior staff.

Our IT Team delivers the complete life cycle of IT services for the staff at Anaplan, from onboarding and setup, to upgrade, installation, troubleshooting, repair and replacement of hardware and software solutions, asset recovery, and protection. As an IT Experience Intern, you'll get a firsthand look at that full life cycle, assisting with real support requests under guidance while building the technical and customer‑service foundation for a future in IT. Our team members operate in the sweet spot of an empathetic, superior customer support experience, comfortable communicating clearly and setting expectations, and you'll begin developing those same habits.

Your Impact

• Shadow and assist with frontline support for end-user laptops, tablets, and mobile devices (Mac, Windows)
• Help log and update support tickets in ServiceNow or a comparable ticketing system under supervision
• Support new-hire onboarding tasks such as equipment staging, setup, and account provisioning
• Assist with maintaining accurate hardware and software asset records
• Observe and help prepare conference rooms and meeting technology for events, partnering with full‑time staff
• Learn and follow documented procedures and runbooks for common support scenarios
• Take on small, well‑defined projects or process‑improvement tasks as assigned by your mentor
• Bring curiosity, strong attention to detail, and a genuine desire to learn new tools and technologies

Your Qualifications

• Currently enrolled in an associate's, bachelor’s or master’s degree program, preferably in a technical field (Computer Science, Information Systems, or similar)
• No prior professional IT experience required; personal or coursework experience with computers is a plus
• Basic familiarity with Mac and/or Windows devices
• Some exposure to Microsoft Office 365 suite of products (Outlook, Excel, Word, PowerPoint, etc.)
• Willingness to learn ticketing systems (e.g. ServiceNow) and follow structured support workflows
• Strong verbal and written communication skills, with a customer‑first mindset
• Eagerness to learn new skills and technologies in a fast‑paced environment
• Reliable, punctual, and comfortable asking questions and seeking guidance
• Interest in pursuing a career in IT support, infrastructure, or a related field
• Fluency in French and English

Our Commitment to Diversity, Equity, Inclusionand Belonging (DEIB)

We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.