International Customer Success Manager (CDD)

Impact Plus; Paris; Ibrido; EUR 55.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Remote work flexibility

RTT

Descrizione del lavoro

Impact Plus in Paris is seeking an International Customer Success Manager to help brands, media agencies and adtechs measure and reduce the environmental footprint of their advertising campaigns.

The ideal candidate will bring at least 5 years of experience in media or adtech, strong knowledge of SaaS platforms, and a passion for sustainability. You will manage international client portfolios across time zones and collaborate with Sales, Product and Technical teams.

Competenze

• 5 years minimum in a media agency, adtech, or advertiser role.
• Strong interest in environmental issues and advertising knowledge.
• Excellent English; French or other languages a plus.
• Customer-centric mindset and problem-solving abilities.

Mansioni

• Manage a portfolio of international clients across markets.
• Provide proactive support to ensure client satisfaction and success.
• Train users from onboarding to campaign optimization.
• Collaborate with sales, product, SMA and TAM teams to address client needs.
• Track CS metrics and report insights to stakeholders.
• Identify upsell opportunities and foster long-term engagement.

Conoscenze

Client management

Performance optimization

Onboarding & training

Cross-department collaboration

Analytics & reporting

Client retention

Strumenti

SaaS platforms

Descrizione del lavoro

Location: Station F, Paris (largest startup incubator in Europe). Home office available, subject to manager approval.

Employment Type: CDD – 7 months (maternity cover)

Start Date: February 2027

Reports To: Chief Operations Officer

About Impact Plus

Impact Plus is a global sustaintech partner helping the advertising industry and brands evaluate and reduce the greenhouse gas (GHG) emissions generated by their media strategies. Our mission is to make advertising better by empowering marketers to set, reach, and exceed their sustainability goals.

We’re a team of 20+ people, cosmopolitan and international, working with clients across some sixty countries worldwide.

Job Summary

We’re looking for an International Customer Success Manager to join our team and help brands, media agencies and adtechs measure and reduce the environmental footprint of their advertising campaigns. The ideal candidate will bring expertise in media digital industry and Saas platform knowledge with a passion for Sustainability.

Key Responsibilities

• Client Management: Handle a portfolio of international clients across multiple markets, providing proactive support to ensure their satisfaction and success. You will be in daily contact with clients (CMOs, Media Directors, Sustainability Directors, Agency Leads, Agency Buyers,…).
• Performance Optimization: Help clients understand the results of our environmental impact measurement tools, advise on best practices, and guide them in implementing more sustainable advertising strategies.
• Onboarding & Training: Provide comprehensive training to users, assisting them from platform deployment through to campaign optimization.
• Cross-Department Collaboration: Work closely with sales, product, sustainable media analyst and technical teams to address client needs and anticipate future demands.
• Analytics & Reporting: Track and analyze key customer success metrics, identify areas for improvement, and regularly report insights to internal stakeholders.
• Client Retention: Proactively identify upsell opportunities and ensure long-term engagement through attentive client relationship management.

Qualifications & Skills

• Proven experience (5 years minimum) in a media agency, adtech company, or as an advertiser, ideally in a Customer Success or Account Management role.
• Strong interest in environmental issues and knowledge in advertising (online + offline).
• Strong understanding of SaaS platforms and their functionalities, with the ability to guide clients through onboarding and platform usage.
• International experience: ability to manage clients across different time zones and adapt to diverse cultures.
• Bilingual or advanced level in English (French or other languages are a plus).
• Excellent communication skills (written and verbal)
• A customer-centric mindset with a proven ability to quickly resolve issues.
• Team player, self-starter, and proactive.
• Gross salary: 55-60k€, based on experience
• Health insurance (mutuelle)
• Remote work flexibility (subject to manager approval)
• RTT

Team Context

You’ll join a Customer Success Management (CSM) team of 3 today. Day-to-day, CSMs work closely with the Sustainable Media Analyst (SMA) team (3 people) and the Technical Account Management (TAM) team (2 people) to deliver sustainability insights and support across our client portfolio.

Recruitment Process

Our process takes place over 3 steps, typically within 1-2 weeks:

• Step 1: A first interview with Christina, International Customer Success Manager, to discuss your skills and experience in detail.
• Step 2: An interview with Marion, Chief Operations Officer
• Step 3: An interview with Borith, Human Resources Team, to discuss your background and motivations.

We aim to provide feedback very quickly after the final step, less than 1 week usually.