CSM Paris

Salt; Paris; On-site; EUR 40,000 - 45,000; Full time

Benefits offered by this job

Stock Options

Healthcare

Pension

Restaurant Tickets

Job summary

Salt Digital Recruitment is seeking a skilled Customer Success Manager to oversee a portfolio of 40 strategic accounts, focusing on retention and growth. This role offers the flexibility to work remotely from anywhere in France and comes with a competitive salary of €40,000-€45,000 base plus bonus.

The ideal candidate should have over 3 years of SaaS experience, be fluent in French and English, and possess excellent communication skills. Enjoy generous benefits, including stock options and healthcare.

Qualifications

• 3+ years of experience as a Customer Success Manager in a SaaS environment.
• Background in the MarTech industry (preferred).
• Fluent French and English (essential), Spanish is a bonus.
• A proactive, results-driven mindset with excellent communication skills.

Responsibilities

• Building and managing long-term client relationships (C-level to operations).
• Retaining and developing a strong customer portfolio.
• Preventing churn while identifying upsell and cross-sell opportunities.
• Monitoring KPIs and achieving monthly retention and sales growth targets.
• Collaborating closely with Sales, Product, and Marketing teams.

Skills

Customer Satisfaction

Software as a Service (SaaS)

English

Spanish

Customer Success

Sales

Marketing

Tools

Salesforce

Planhat

ChurnZero

Custify

Job description

Role: Customer Success Manager

Location: Remote, France

Salary: €40,000-€45,000 base + bonus

Benefits: Stock Options, Healthcare, Pension, Restaurant Tickets

About the Company

This market-leading SaaS organization empowers marketing professionals to enhance their brand communication strategies. Trusted by top-tier enterprise clients such as Disney, Netflix, Uber, and Coca-Cola.

The Role

As a Customer Success Manager you'll manage a portfolio of around 40 strategic accounts, focusing on retention, development, and revenue growth. This is a high-impact role perfect for someone who thrives in a fast-paced, team-oriented environment.

Key Responsibilities

• Building and managing long-term client relationships (C-level to operations).
• Retaining and developing a strong customer portfolio.
• Preventing churn while identifying upsell and cross-sell opportunities.
• Monitoring KPIs and achieving monthly retention and sales growth targets.
• Collaborating closely with Sales, Product, and Marketing teams.

What We're Looking For

• 3+ years of experience as a Customer Success Manager in a SaaS environment.
• Background in the MarTech industry (preferred).
• Fluent French and English (essential), Spanish is a bonus.
• Proficiency in tools like Salesforce, Planhat, ChurnZero, or Custify is a plus.
• A proactive, results-driven mindset with excellent communication skills.

What's in It for You?

• Competitive salary of €40,000-€45,000 base + bonus
• Generous benefits package: stock options, healthcare, pension, restaurant tickets.
• The flexibility to work remotely from anywhere in France.
• Opportunity to work with global brands and shape marketing strategies.
• Demonstrated ability to increase customer satisfaction.

Seniority Level

Associate

Industry

Software Development, Marketing Services

Employment Type

Full-time

Job Functions

Customer Service, Sales

Skills

• Customer Satisfaction
• Software as a Service (SaaS)
• English
• Spanish
• Customer Success
• Sales
• Marketing

Key Performance Indicators

Portfolio Management