Integrator Performance Manager

Exotec; France; Sur place; EUR 105 087 - 140 116; Plein temps

Avantages offerts par ce poste

Competitive compensation

Medical/dental/vision coverage

401(k) with company match

Training and development

Midtown Atlanta office

Résumé du poste

Exotec is seeking an Integrator Performance Manager to lead a multidisciplinary team supporting integrators in the US region. You will enhance integrator autonomy through documentation and training, manage incidents, and ensure on-site audits and compliance.

You will coordinate diverse teams across logistics, engineering and software to guarantee timely deployments, while driving continuous improvement and strong stakeholder satisfaction in a rapidly growing international company.

Qualifications

• Experience in logistics, robotics or warehouse automation.
• Approximately 5–7 years in logistics, automation or deployment/maintenance management.
• Full professional proficiency in English; French is a plus.

Responsabilités

• Serve as primary integrator contact, addressing concerns and ensuring timely resolution of issues.
• Coordinate cross-functional teams to ensure timely delivery and installation.
• Lead deployment and maintenance phases with emphasis on safety standards and regulatory compliance.
• Mentor teams on new systems and processes; manage budgets and resources.

Connaissances

Leadership

Stakeholder management

Cross-functional coordination

Project management

English proficiency

Formation

Engineering degree

Outils

WMS knowledge

PM tools

Description du poste

Exotec designs and delivers advanced automation solutions that help global brands optimize warehouse performance while supporting warehouse teams across at every level. Our organization combines elegant mechanical design, resilient software and a deep understanding of logistics operations to solve our clients’ most complex challenges.

Working at Exotec means contributing to the systems used daily in warehouses. You’ll collaborate with passionate colleagues who share knowledge, challenge ideas and work in a respectful environment that values the diversity of more than 1 200 ExoPeople around the world.

Here, your work moves from concept to production and into the hands of clients who rely on it each day. You’ll join a company where collaboration, excellence, and meaningful impact guide what’s built next.

The Integrator Performance Managerleads a multidisciplinary engineering team supporting Exotec integrators throughout the sales, deployment and maintenance lifecycle of automated warehouse solutions in the US region. This role ensures Exotec delivers exceptional support to integrators by enhancing their autonomy through comprehensive documentation and training, swiftly managing incidents and non-conformities, and ensuring on-site compliance via audits.

The Manager oversees operations, drives continuous improvement and ensures integrator satisfaction while aligning with organizational objectives.

What you will do

Integrator Advocacy

• Serve as the primary contact for integrators, addressing concerns and ensuring timely resolution of technical issues.
• Represent integrator interests in discussions with internal development and product teams.
• Influence the product roadmap to reflect integrator needs.
• Balance integrator requirements with internal development constraints and priorities.

Sales Phase

• Provide technical expertise on logistics and robotics during integrator meetings and pitches.
• Review and validate technical specifications for client compatibility.
• Act as a subject‑matter expert for integrator inquiries related to logistics and robotics.

Deployment Phase

• Coordinate cross‑functional teams (logistics, engineering, software and integrator partners) to ensure timely delivery and installation.
• Identify and mitigate risks, resolving issues during deployment.
• Organize and schedule support for product system deployments as needed.
• Ensure adherence to safety standards, quality protocols and regulatory requirements.
• Train and mentor teams on new systems and processes.

Maintenance Phase

• Monitor system performance and implement continuous improvement initiatives.
• Act as an escalation point for complex operational and maintenance issues.
• Organize and schedule support for product system maintenance as needed.

Team Leadership and Management

• Recruit, train and develop team members in logistics, robotics and integrator support.
• Set performance goals, monitor progress and provide regular feedback.
• Foster a collaborative, innovative team culture focused on problem solving and customer satisfaction.
• Manage budgets and resources for team operations and project execution.
• Maintain clear communication with stakeholders regarding project progress and challenges.

Requirements

• Experience in logistics, robotics or warehouse automation, ideally with exposure to system deployment or maintenance environments.
• Approximately 5–7 years of professional experience (or equivalent) in logistics, automation or project‑based roles such as deployment or maintenance management.
• Full professional proficiency in English is required; French is a plus.
• Customer‑focused mindset with a commitment to delivering high‑quality solutions.
• Strong leadership and coordination skills, with the ability to collaborate across cross‑functional teams and contribute to project success.
• Strong communication and stakeholder management skills, particularly in diverse and multicultural environments.
• Familiarity with warehouse management systems (WMS) is a plus.
• Experience with project management practices, tools and performance monitoring (KPIs).
• Educational background in engineering, logistics, robotics, supply‑chain management or a related field is preferred.

Benefits

• Competitive compensation package, inclusive of annual performance bonus
• Comprehensive medical, dental and vision coverage
• Generous vacation and time off policy
• 401(k) with company match up to 5%
• Continuous opportunities for training and development in a rapidly growing international company
• Beautiful, newly renovated office space in midtown Atlanta

To apply, please submit your resume. Only shortlisted candidates will be contacted for the next steps in the hiring process. We look forward to receiving your application!

Exotec is an equal opportunity employer and all applicants will be considered without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical or mental disability, medical condition, military or veteran status, genetic information, marital status, ethnicity or any other protected classification, in accordance with applicable federal, state and local laws. We provide an inclusive work environment that respects all differences.