Inside Sales Representative

Freudenberg Performance Materials LP; Mâcon; On-site; EUR 32,000 - 52,000; Full time

Job summary

Freudenberg Performance Materials LP in Macon, France, is seeking an Inside Sales Representative to connect customers with our ERP system and logistics team. You will manage order processing and delivery scheduling while building long-term client relationships.

The role requires strong telesales ability, excellent written and verbal communication, and proficiency in MS Office. Experience with SAP and CRM is a plus, and you will operate on-site in Macon, France.

Qualifications

• Bachelor degree or relevant work experience in Inside Sales, Customer Service, or Account Management preferred.
• Proficient in MS Office, especially Excel and Outlook.
• ERP system experience (SAP preferred) and CRM familiarity are desirable.

Responsibilities

• Proactively develops and manages strong business relationships via telephone and email to prospect accounts.
• Serves as the primary contact for existing customers and coordinates with ERP and logistics to meet needs.
• Address customer feedback and resolve issues to ensure satisfaction.
• Follow-up on leads from website, phone, email, or social media.
• Independently manage smaller accounts and maintain long-term relationships.
• Track leads/prospects and record in the CRM (Crisp); act as CRM Regional Representative.

Skills

Telesales skills

Verbal communication

Written communication

Organizational skills

Education

Bachelor Degree or Relevant Work Experience (Inside Sales, Customer Service, or Account Management preferred)

Tools

SAP

Microsoft Office (Excel, Outlook)

CRM system

Job description

Working at Freudenberg: \"We will wow your world!\" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

Freudenberg Performance Materials is part of the Freudenberg Group and a leading global supplier of innovative technical textiles for a broad range of markets: From apparel, automotive, building materials, civil engineering, energy, filter media, healthcare and to building interiors and more. Join our team and shape the future of innovation with us! Discover our world at www.freudenberg-pm.com.

Some of your Benefits

• 401K Match: Save for retirement with the company's help.
• Diversity & Inclusion: We focus on providing an inclusive environment and recognize our diversity contributes to our success.
• Health Insurance: Rely on comprehensive services whenever you need it.
• Paid Holidays: With paid-time off, local holidays are all the way more relaxing.
• Personal Development: We offer a variety of trainings to ensure you can develop in your career.

Macon

On-Site

Freudenberg Performance Materials LP (USA)

Inside Sales Representative

We are seeking a detail-oriented and personable Inside Sales Representative to join our nonwoven manufacturing team. This role serves as the primary link between our customers, our internal ERP systems, and our logistics department. The ideal candidate will excel at building long-term customer relationships while managing the technical details of order processing and delivery scheduling.

Responsibilities

• Pro-actively develops and manages strong business relationships using telephone and email resources to prospect accounts.
• Serves as the primary point of contact for existing customers, efficiently utilizing all forms of communication to identify and bring to closure any customer needs.
• Address customer feedback and resolve complaints efficiently to ensure high levels of satisfaction.
• Follow-up and proactively approach leads which come in via external methods (e.g., website, phone, email, social media)
• Independently manage smaller accounts.
• Build and maintain strong, long-lasting customer relationships through regular follow-ups and proactive support.
• Track and monitor leads/ prospects and file in CRM (Crisp); become a CRM Regional Representative.

Qualifications

• Bachelor Degree or Relevant Work Experience (Inside Sales, Customer Service, or Account Management preferred)
• Relevant post qualifying certifications (ERP System {SAP preferred}, Microsoft office, CRM system)
• Ability to work well and prioritize in time-sensitive situations where customer satisfaction is the ultimate goal. Must act with a sense of urgency.
• Proficient in the use of Microsoft (MS) Office, with focus on demonstrated working knowledge of MS Excel and MS Outlook
• Excellent verbal and written communication skills and, in particular, the ability to craft professional e-mails and client-related documents
• Highly effective telesales skills, including professional demeanor, artful negotiation skills, and outstanding phone etiquette
• Excellent organizational skills and the ability to manage multiple priorities in a fast-paced setting.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.