Customer service Apprentice (F/M/D)

Chem-Trend; Valence; Hybrid; EUR 12,276 - 16,740; Full time

Benefits offered by this job

Diversity & Inclusion

Public Transportation Allowance

Health Insurance

Flexible Work Models

Meal Allowance

Job summary

Chem-Trend France S.A.S.U. in Valence is seeking a Customer Service Apprentice (F/M/D) to support order processing, handle inquiries, and coordinate with the European headquarters.

You will gain hands-on experience in data entry, ERP/CRM systems, and warehouse activities while developing language skills in English and Spanish. The role offers hybrid work and a path into a global chemicals company.

Qualifications

• Strong customer service orientation and responsiveness.
• English proficiency at B2 (C1 preferred) and Spanish at B1 (B2 preferred).
• Excellent communication in an international environment with diverse cultures.
• Proficient with Microsoft Office and ERP/CRM systems.

Responsibilities

• Process and follow up offers and orders within commercial and contractual rules.
• Interface between customers and internal departments (European HQ in Germany).
• Handle customer complaints and respond to requests within defined timelines.
• Digitalize procedures and pursue continuous improvement.
• Update ERP databases (customer accounts and prices).
• Manage local warehouse including stock replenishment points and FIFO.
• Analyse internal metrics via activity reports.

Skills

Customer service mindset

Communication skills

Team spirit

Tools

Microsoft Office

ERP/CRM

Job description

Chem-Trend, a company of the Freudenberg Group, is a global leader in the development, manufacture, and marketing of specialized release agents, purging compounds, paper impregnation chemicals, and other process chemical specialties and additives, with manufacturing and R & D operations in North and South America, Europe, India, and Asia that are supported by its headquarters in Michigan, USA. Chem-Trend has a singular focus of providing innovative solutions for the die casting, polyurethane, rubber, composites, tire, thermoplastic, wood composite, and paper impregnation industries.

Some of your Benefits

• Diversity & Inclusion: We focus on providing an inclusive environment and recognize our diversity contributes to our success.
• Public Transportation Allowance: Commute more affordable thanks to public transport allowance.
• Health Insurance: Rely on comprehensive services whenever you need it.
• Flexible Work Models: We allow for flexible work models to ensure both professional and personal success.
• Meal Allowance: We offer an allowance that makes meals more affordable.

Valence

Hybrid Work

Chem-Trend France S.A.S.U.

You support our team as

Customer service Apprentice (F/M/D)

Responsibilities

• Processing and follow up the offers and orders, taking into account the commercial and contractual framework conditions.
• Interface between customers and the various internal departments (European headquarters in Germany).
• Manage customer complaints, respond to requests within a defined time (documentation, information, etc.).
• Modernize of procedures with continuous improvement and digitalization.
• Update databases in the ERP (creation and management) such as customer accounts and prices.
• Manage local warehouse: analysis and adjustment of the replenishment order point, management of replenishment and purchase orders, control of expiry dates with the FIFO method, participation in inventory and analysis of discrepancies.
• Analyse internal metrics through activity reports.

Qualifications

• Sense of customer service, responsiveness, flexibility and team spirit.
• Proficiency level of English (B2 / ideally C1) and knowledge of Spanish (B1 / ideally B2).
• Communicate easily, in an international environment and cultural diversity (the official language of the Group is English)
• Proficient in computer software (Microsoft Office: Outlook, Teams, Word, Excel, Copilot), knowledge of an ERP and CRM.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.