Incident Manager

Keoni; Paris; On-site; EUR 65,000 - 90,000; Full time

Job summary

Kéoni Consulting is seeking an Incident Manager to support major IT incident management across the group. You will coordinate incident response teams, communicate progress to business units, and ensure traceability of all incidents.

The role focuses on reducing downtime and aligning actions with ITIL practices. Based in Paris, you will work with IT departments to establish action plans, identify recurrence risks, and provide regular status updates to stakeholders.

Qualifications

• Experience handling major IT incidents and coordinating cross-functional teams.
• Familiar with ITIL, incident and problem management processes.
• Proven ability to communicate incident status to stakeholders.

Responsibilities

• Manage lifecycle of major IT incidents within IT department.
• Coordinate incident response teams and monitor progress.
• Analyze impacts and propose appropriate resolution actions.
• Ensure traceability and regular activity reporting.
• Disseminate high-quality incident communications to business units.

Skills

ITIL

ServiceNow

Incident management

Problem management

Tools

ServiceNow

Job description

# Incident Manager* Home* Incident Manager* May 15, 2026* 0 Comments* By Roberte OkoyaContext: We are looking for an Incident Manager to support us in managing major IT incidents for the group. The role involves managing the IT department's major incident response teams, communicating on the progress and resolution of incidents to all relevant business units, and ensuring the traceability and monitoring of major incidents. This position is within a team of 6 people distributed across the client's data centers.MISSIONS - Manage the lifecycle of major IT incidents within the IT department: Implement a process to identify recurring incidents and prevent them in order to improve the efficiency of our systems; ensure the coordination and monitoring of major incident teams; analyze the business and technical impacts to propose a suitable response for each incident; contribute to reducing service downtime and its impact on business operations; work closely with the various IT departments to establish action plans to secure or prevent the recurrence of incidents; guarantee the traceability of all incidents handled; and provide regular activity reports. - Master all communications related to ongoing incidents: Disseminate high-quality and regular information on the incident and its resolution; and communicate closely with the relevant business stakeholders to maintain user satisfaction. - Knowledge of ITIL and ServiceNow, incident and problem management processes.Founded in 2008, Kéoni Consulting is an IT consulting and engineering firm specializing in the banking, financial markets, insurance, and industrial sectors. We are the partner for major accounts in their digital transformation. We help them transform their business model, align their operational processes, select the best technologies, and mitigate and overcome the risks associated with digitalization. Kéoni Consulting helps companies to: Make a difference , innovate and create , reinvent their business, satisfy customers, gain a competitive advantage, become the leader in their sector, and become the leader in their sector. Our services cover the entire information systems lifecycle (Project Management, Business Analysis Consulting, Design, Implementation, Maintenance, Production, and Operations).**Job Category:** Digital Transformation**Job Type:** Full Time**Work location:** Europe