Implementation Project Manager - French Maket

Agicap; Lyon; Sur place; EUR 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Salary package

Swile meal vouchers

Direct exposure to C-level executives

Résumé du poste

Agicap is seeking an implementation project manager to lead customer implementations for new key accounts in a fast-paced, fintech environment. You will ensure on-time, on-budget delivery, drive adoption, and coordinate with CS, product, and CSTech teams to translate business needs into technical solutions.

You will work with CFOs and finance leaders, develop robust implementation plans, and maintain high satisfaction throughout the lifecycle, while growing customer value and retention.

Qualifications

• 5+ years of experience in project management, implementation or consulting in B2B SaaS/fintech.
• Led complex, multi-stakeholder deployments for mid-market or enterprise clients.
• Comfortable engaging CFOs and finance leaders directly, handling friction autonomously.
• Solid business, finance or treasury acumen or strong appetite to build it fast.
• Comfortable with data integrations, banking connections, ERP connectors, IT dialogue.

Responsabilités

• Define & communicate clear implementation plan and timelines.
• Lead deployment steering committees for new key accounts.
• Collaborate with CS teams, product management and CSTech for successful implementations.
• Identify client needs and translate into actionable requirements for tech.
• Leverage PM tools to ensure timely delivery and proper handovers.
• Coach consultants and drive adoption/upsell through sticky features.

Connaissances

Project management

B2B SaaS knowledge

Finance knowledge

Stakeholder management

French fluency

English fluency

Outils

CRM software

ERP systems

Data integration tools

Description du poste

As an implementation project manager, your main mission is, for new key accounts, to ensure that customers adopt and recognize value from Agicap managing the project to be on time and on budget—driving satisfaction, retention, and long-term success. This can be done from Agicap’s offices or at the customer’s office.

To achieve that, you will focus on 4 pillars :

• Customer centric project management

• Product Expertise

• Training & Advisory

• Adoption & Change management

Customer Centric Project Management

• Define & communicate clear implementation plan.

• Set the right expectations from the customer & internal teams: define clear next steps, deadlines, and deliverables with responsibilities.

• Organize and lead deployment steering committees sessions for new key accounts.

• Work closely with internal teams, including CS teams (Implementation Consultants, CS Tech department, …), product management, to ensure a successful implementation.

• Understand your clients’ challenges and needs in order to provide the most suitable solutions, including business requirements to be shared with the CS Tech department.

• Leverage Project Management tools (Gantt charts, time tracking files, stakeholder mapping, etc) to ensure the correct implementation of the project ; and the delivery in the right timing.

• Follow-up with the product teams for your own implementation projects.

Product & Financial Expertise

• Chose the best possible setup in Agicap to ensure the adoption of the customer, based on their needs.

• Ensure that the data integration setup implemented fits the customer needs by collaborating with the CSTech department.

• Contribute directly to the improvement of our product by sharing client feedback with the technical and product teams and beta-testing prototypes.

• Develop business, finance and treasury processes acumen through customer experience and internal trainings.

Training & Advisory

• Support and train new and complex clients in their first implementation or existing customers in the adoption of new features.

• Create and develop sustainable relationships with users and decision makers.

• Share your expertise and ideas to help improve team performance.

• Be a true growth driver through upselling, with an emphasis on sticky features.

• Coach & provide feedback to the consultants you are working with.

• Act as the customer’s advisor on treasury management by sharing insights to our clients and providing best-in-class experience.

Adoption & Change management

• Serve as the central point of contact for all communications related to strategic accounts during implementation phase.

• Ensure proper adoption of the tool to guarantee customer retention in the long term.

• Maintain high satisfaction indicators (NPS/CSAT).

• Share your expertise and ideas to help improve team performance.

Process Excellence

• Respect and suggest improvement of actual process to boost prioritization and efficiency (including feedback to be shared with Sales department).

• Fill in properly CRM to have the most updated data.

• Report regularly on performance.

• Share your expertise and best practices with the team.

• Provide qualitative handovers to the teams you are working with to increase quality and speed of action of those teams.

What we are looking for:

• You have 5+ years of experience in project management, implementation or consulting — ideally in B2B SaaS, fintech or finance software
• You have led complex, multi-stakeholder deployments for mid-market or enterprise clients, several in parallel.
• You are comfortable engaging CFOs and finance leaders directly, handling friction and escalations autonomously.
• You have solid business, finance or treasury acumen, or a strong appetite to build it fast.
• You are at ease with technical topics: data integrations, banking connections, ERP connectors, dialogue with IT teams.
• You have built processes rather than only applied them.
• You have an excellent level of French, able to lead full business conversations, and a fluent level of English.
• You enjoy sharing your expertise and helping more junior profiles grow.
• You are ambitious, autonomous and thrive in a fast-moving, entrepreneurial environment.

What we offer:

• An attractive salary package.
• Swile meal vouchers.
• Direct exposure to C-level executives at mid-market and key accounts.
• Opportunity for rapid career advancement within the Customer Success team.
• New 1000 m² offices at Gare de Vaise (Lyon).
• A pivotal moment to join a fast-growing scale-up.
• A highly entrepreneurial environment that is empowering, highly educational, and offers a lot of autonomy.
• A vibrant and passionate work atmosphere with a true team spirit to help Agicap grow in France and internationally.
• 1/2 day of remote work per week.