Implementation Engineer - Process Out

Checkout.com; Paris; Hybride; EUR 60 000 - 90 000; Plein temps

Résumé du poste

Checkout.com is seeking an Implementation Engineer to join our Merchant Experience team. You will help customers go-live, provide guidance, and maintain a strong feedback loop to improve our product suite.

The role requires customer focus, technical savvy, and experience with SaaS, REST APIs, and logs analysis. You will collaborate with product, engineering, and account teams to deliver smooth integrations.

Qualifications

• In-depth knowledge of SaaS products, web services and APIs.
• Strong ability to read and interpret server logs and troubleshoot issues.
• Experience in managing technical customer onboarding or projects.
• Proficient in handling REST HTTP APIs and debugging integration problems.
• Bilingual French/English communication with solid business sense.
• Ability to coordinate projects and deliver customer-ready integrations.

Responsabilités

• Provide technical support to merchants during their implementation of ProcessOut.
• Plan and manage their project of implementing the solution.
• Answer all merchants’ integration-related questions, including configuration, debugging, documentation, testing, and go-live support.
• Manage incidents related to the integration (investigation, troubleshooting, escalation, resolution, reporting, time tracking).
• Partner with account managers, technical support, and engineers to resolve issues during trials or post-implementation.
• Interact with Product/Engineering teams to propose improvement ideas.
• Advise Management on project statuses and potential issues impacting customer satisfaction.
• Multitask across multiple projects and integrations for key customers.
• Maintain and update merchant-facing documentation to reduce friction during implementation.

Connaissances

SaaS knowledge

REST APIs

Web services

Logging analysis

French/English

Project management

Outils

Golang

Description du poste

Company Description

We're Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we're behind many of the digital experiences you use every day.

We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.

Whether you want to book a holiday, order food, renew a subscription, or check out online, there's a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.

If you want to do career-defining work, you've come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.

With 20 offices across six continents and London as our HQ, we're shaping the future of fintech - and we're just getting started.

ProcessOut is a pioneer in the payment orchestration space. We are on a mission to help merchants build, scale and optimize their payment infrastructure. We work to bring simplicity, flexibility & performance to payments.

Millions of transactions are routed via ProcessOut everyday for merchants all over the world. We are proud to partner with amazing merchants like Glovo, Bolt, Sainsburys, Dott, Rakuten and many more!

We were acquired by Checkout.com in 2020 with the goal of growing our global reach.

If you are looking to join a very fast-moving company with passionate, hard-working & fun teams, ProcessOut is for you! At ProcessOut, we are looking for people who are convinced they can play a central part in the Company's success! We are looking for people who are passionate, who are looking to achieve their full potential & who will actively contribute to strengthen the links between our teams. We value people that fully own their work and are passionate about building the next generation of online payments with us.

Role

At ProcessOut, Implementation Engineers play a central role in the success of the Company. We are looking for a highly motivated person to join our Merchant Experience team and work alongside colleagues to help customers get world-class guidance and advice during the implementation of ProcessOut.

You will play a critical role in helping customers go-live, in maintaining their trust and ensuring a strong feedback loop within our teams to continuously improve our products suite.

The ideal candidate must be customer-driven and tech-savvy with eagerness to learn in a fast-growing environment facing complex challenges.

What we're looking for

• In-depth technical knowledge, particularly with a robust understanding of SaaS companies, web services, APIs, web applications, mobile apps, and IT infrastructure essential for effective
• Native level French or English communication skills complemented by a strong business acumen.
• Able to read and analyze server and application logs and debug errors.
• Strong experience working with REST HTTP APIs.
• Strong experience in project management, and ideally customer onboarding.
• Ability to investigate and solve complex technical problems to offer the best solutions to our customers.

Bonus points for

• Experience in a similar role in a tech company.
• Experience and knowledge working in the online payments industry.
• Prior customer service experience working in a merchant-facing role.
• Advanced data analytics skills, preferably with proficiency in sophisticated tools and demonstrated examples of analytical work.
• Experience working with Javascript to design and build small application scripts.
• Ability to read and understand application code (Golang).

What you will be doing

• Provide technical support to merchants during their implementation of ProcessOut.
• Plan and manage their project of implementing the solution.
• Answer all merchants’ integration-related questions, including but not limited to configuration, debugging, documentation, testing, and go-live support.
• Manage incidents related to the integration (investigation, troubleshooting, escalation, resolution, reporting, time tracking and analysis of incidents).
• Partner internally with account managers, technical support, and engineers to resolve issues during customer trials, integrations, or post-implementation support.
• Interact with the Product/Engineering teams to pinpoint improvement ideas.
• Advise Management on project statuses and potential issues that impact customer satisfaction and provide recommendations for appropriate actions.
• Ability to multitask with multiple projects and integrations of key customers
• Maintain and update our merchant-facing documentation to continuously help reduce friction during the implementation phase.

Additional information

We believe in equal opportunities.

We work as one team. Wherever you come from. However you identify. And whichever payment method you use.

Our clients come from all over the world - and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.

When you join our team, we'll empower you to unlock your potential so you can do your best work. We'd love to hear how you think you could make a difference here with us.

We want to set you up for success and make our process as accessible as possible. We'll be happy to support you.

Take a peek inside life at Checkout.com via

• Our Culture video https://youtu.be/BEwnpHuadSw
• Our careers page https://www.checkout.com/careers
• Our LinkedIn Life pages bit.ly/3OaoN1U
• Our Instagram https://www.instagram.com/checkout_com/

Bring all of you to work

We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.

Here, you'll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It's a place where ambition gets met with opportunity, and where your growth is in your hands.

We work as one team, and we back each other to succeed. So whatever your background or identity, if you're ready to grow and make a difference, you'll be right at home here.

It’s important we set you up for success and make our process as accessible as possible.

Life at Checkout.com

We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.

Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.

For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram