Impactful Services PM Intern – Paris

Backmarket; Paris; Hybride; EUR 13 000 - 16 000; Plein temps

Avantages offerts par ce poste

Hybrid work environment

Remote days policy

Career development programs

Résumé du poste

Back Market is seeking a Services Project Manager Intern to join the Extended Services Team in Paris. You’ll improve the customer funnel and claim journey, launch value-added features for our insurance offers, and ensure local customer expectations are met across markets.

Starting January 2027 for six months, with a 35-hour work week in a hybrid setup. English and French required; fintech/insurtech experience is a plus. Compensation: €1.2K–€1.4K monthly.

Qualifications

• 6-month internship starting January 2027.
• Professional level English and French required.
• Strong analytical skills with Excel/PowerPoint.
• Proactive with good organizational and cross-team collaboration.
• Fintech or insurtech experience is a plus.

Responsabilités

• Monitor revenue and customer experience across active countries using Tableau; produce weekly reports.
• Improve NPS and claim management with the Care Team to enhance customer experience.
• Launch new features to the insurance offer to stay ahead of Apple Care.
• Ensure offers meet local expectations in collaboration with marketing and product teams.
• Roll out new services or pricing with country managers, legal, product.
• Develop B2C premium services to boost conversion and loyalty.

Connaissances

Analytical skills

Excel

PowerPoint

SQL (nice to have)

Bilingual English/French

Project management

Description du poste

Back Market is seeking a Services Project Manager Intern to join the Extended Services Team in Paris. You’ll improve the customer funnel and claim journey, launch value-added features for our insurance offers, and ensure local customer expectations are met across markets.

Starting January 2027 for six months, with a 35-hour work week in a hybrid setup. English and French required; fintech/insurtech experience is a plus. Compensation: €1.2K–€1.4K monthly.