Hybrid Academy Lead: Enablement & Training

Sidetrade Group; France; Hybride; EUR 100 000 - 130 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Career growth

Competitive salary

Health & wellness

Mentorship programs

Résumé du poste

Sidetrade is seeking an Academy Lead to relaunch and scale Sidetrade Academy as the enablement engine behind our shift from low touch to high touch Customer Success. You will build the team, own content lifecycle, and partner with Product, R&D and CX to deliver multilingual, self-service training and in-app help.

You will lead the platform, select LXP and in-app guidance tools, design reusable templates, and measure adoption, time-to-enable and ROI.

Qualifications

• 5–8 years of experience in enablement, learning and development, content operations or product management.
• Experience building and scaling a learning content ecosystem across LXP tracks and in-app help.
• Experience leading a small team and coordinating with Product, R&D and CX.
• Hands-on experience with digital adoption platforms (WalkMe, Pendo, Whatfix) or similar.
• Fluency in English and French; strong stakeholder management with C-level visibility.
• Analytical, well organized, able to juggle multiple priorities.

Responsabilités

• Relaunch and lead Sidetrade Academy, build and manage the team and operating model.
• Build the customer training and certification system across every product and language.
• Stand up in-app help and digital adoption to reduce support tickets and boost adoption.
• Make self-service the engine of high touch CS, coordinating with CS teams.
• Industrialise the six-stage lifecycle: intake, packaging, distribution, measurement (run four).
• Enable Product AVPs and R&D VPs on Sidetrade IQ and content methods.
• Run the Academy platform and tooling, select LXP and in-app help tool, create templates.
• Run Content Board and intake forum, chaired at C-level by the CHRO.
• Measure indicators: time to enable, adoption, satisfaction, ticket deflection.
• Contribute to Sidetrade's AI-native transition programme with the AI Transformation team.

Connaissances

Enablement & L&D

Content operations

Product management

Digital adoption tools

WalkMe

Pendo

Whatfix

AI platforms

Stakeholder management

Fluent English

Outils

WalkMe

Pendo

Whatfix

LXP

Description du poste

Sidetrade is seeking an Academy Lead to relaunch and scale Sidetrade Academy as the enablement engine behind our shift from low touch to high touch Customer Success. You will build the team, own content lifecycle, and partner with Product, R&D and CX to deliver multilingual, self-service training and in-app help.

You will lead the platform, select LXP and in-app guidance tools, design reusable templates, and measure adoption, time-to-enable and ROI.