HR Officer

WHO; Lyon; On-site; EUR 40,000 - 65,000; Full time

Job summary

WHO is seeking an HR professional in Lyon to manage the day-to-day implementation of specialized HR mechanisms and programmes, and to serve as the focal point for guidance on policies and administrative requirements.

The role involves initiating, processing, monitoring, and closing HR cases, ensuring compliance, and coordinating with global and regional teams. Strong analytics, ERP/HR system experience, and proficiency in Excel/PowerPoint are essential.

Qualifications

• First-level university degree in human resources management, business or public administration, behavioral sciences, or related field.
• Advanced degree or professional certification in HR management desirable.
• At least two years of professional HR experience including recruitment, HR operations and administration of HR programmes.

Responsibilities

• Manage day-to-day implementation of specialized HR mechanisms and programmes.
• Serve as focal point for guidance on policies, procedures and administrative requirements.
• Initiate, process, monitor and close HR cases with compliance checks.
• Coordinate with HRT, Finance, GSC, and Regional Offices for issue resolution.
• Prepare correspondence, briefing notes and recommendations.
• Produce reports, statistics and dashboards for planning and decision making.

Skills

HR management

Recruitment

Policy compliance

AI in HR

Excel & PowerPoint

Education

Bachelor's degree in HR

Advanced degree or certification desirable

Tools

Oracle

Workday

Job description

Organizational context: The Department of Human Resources and Talent Management (HRT) at WHO is responsible for developing and implementing organization-wide HR strategies and providing global HR advisory services. This includes policy development, talent acquisition and management, compensation and benefits, and legal advisory services, supporting WHO's work and its member states.

Job purpose: This role supports specialized mechanisms and associated HR processes within the Department of Human Resources and Talent Management. The incumbent will manage the day-to-day implementation of assigned mechanisms, acting as a focal point for guidance and advice on HR policies and procedures. Responsibilities include initiating and processing HR actions, reviewing cases for compliance, coordinating with various teams, preparing reports, and identifying areas for process improvement to enhance service delivery and efficiency. The role contributes to the effective functioning of HR operations and the continuous improvement of specialized HR mechanisms.

Responsibilities: Manage the day-to-day implementation of assigned specialized mechanisms and programmes, ensuring timely and compliant HR and financial services. Serve as the focal point for assigned mechanisms, providing guidance on policies, procedures, and administrative requirements to participants, managers, and external partners. Initiate, process, monitor, and close cases related to assigned mechanisms. Review and analyze individual cases for completeness, accuracy, and compliance with regulations. Provide technical input and briefings to stakeholders on mechanism implementation. Liaise with HRT, Finance, Global Service Centre, and Regional Offices for coordination and issue resolution. Prepare correspondence, briefing notes, and recommendations. Monitor activities for timeliness, compliance, and consistency. Produce reports, statistics, and dashboards for planning and decision-making. Identify process gaps and recommend improvements. Support the development and application of standard operating procedures and guidance materials. Contribute to initiatives enhancing mechanism effectiveness and client orientation. Perform other related responsibilities and backstopping as needed.

Education: A first-level university degree in human resources management, business or public administration, behavioral sciences, or a related field is essential. An advanced degree or professional certification in human resources management is desirable.

Work experience: Requires at least two years of professional experience in human resources management, including recruitment, HR operations, administration of HR programmes, talent initiatives, and financial management (budgeting, cost monitoring, reporting). Experience in providing HR input, ensuring policy compliance, and managing individual cases is also essential. Demonstrated experience with digital solutions and AI tools for modernizing work processes is required. Experience in the UN system or a multinational environment, managing young professionals' programmes, or using ERP/HR systems is desirable.

Skills: Demonstrated knowledge of HR management principles and practices, with expertise in recruitment, HR operations, and applying staff rules and regulations. Strong analytical skills for case review, issue identification, and recommending solutions. Proficient in monitoring compliance, managing multiple cases, and preparing reports. Working knowledge of AI tools for administrative efficiency. Excellent proficiency in Excel and PowerPoint, with knowledge of ERP/HR systems (e.g., Oracle, Workday). Tact, discretion, emotional intelligence, and sound judgment are essential for handling sensitive matters.

Required languages:

Desired languages: