Holiday Service Specialist (French speaking)

Sunweb Group; Paris; Hybride; EUR 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

Hybrid working

Travel discount

Health insurance

Home office equipment

Public transport subsidy

Résumé du poste

Sunweb Group is seeking a Holiday Services Specialist in Paris (hybrid). You will be the first contact for customers, handling inquiries across multiple channels and delivering a smooth holiday experience. The role emphasizes listening, problem solving, and cross-functional collaboration to continually improve service.

You’ll join an international, supportive team and benefit from a competitive hybrid schedule, meal vouchers, and travel discounts. This fixed-term contract starts Oct/Nov 2026.

Qualifications

• Experience in customer service, tourism, travel, hospitality, airlines, or contact centre is a plus.
• Experience with CRM, reservation, or customer service systems is advantageous.
• Not all boxes need to be ticked; mindset and energy matter.

Responsabilités

• Respond to customer enquiries via phone, Live Chat, WhatsApp, email, Facebook and more.
• Handle day-to-day customer requests independently using our systems and processes.
• Assess situations and provide clear, appropriate solutions.
• Escalate complex or sensitive cases to the right team with all info.
• Follow up on requests to ensure smooth resolution.
• Collaborate with colleagues and cross-functional teams for best experience.
• Contribute to ongoing improvements in service and ways of working.
• Remain professional, calm and customer-focused in challenging situations.

Connaissances

Excellent communication

French fluency

English fluency

Customer-first mindset

Active listening

Calm under pressure

Organizational skills

Collaborative mindset

Digital literacy

Flexibility

Description du poste

Make every holiday experience better

Do you enjoy helping people and turning customer questions into positive holiday experiences? Are you looking for a role where you can combine customer contact, problem-solving, teamwork, and your passion for travel in an international environment?

Join Sunweb Group's Holiday Services team in France and become one of the key points of contact for our customers before, during, and after their holiday. Every day brings new situations, giving you the opportunity to make a real impact on our customers' travel experience.

Location: Paris, France (Hybrid)
Start date: October / November 2026
Contract: Fixed-term contract
Hours: Full-time (35 hours per week)

Your impact

As a Holiday Services Specialist, you are the first point of contact for our customers and play an important role in delivering a smooth and positive customer experience. You listen carefully, understand customer needs, and provide clear, accurate, and customer-focused solutions.

In this role, you will:

• Respond to customer enquiries via phone, Live Chat, WhatsApp, email, Facebook, Trustpilot, and other digital channels.
• Handle day-to-day customer requests independently using our systems, tools, and processes.
• Quickly assess situations and provide clear and appropriate solutions.
• Recognize complex or sensitive cases and ensure they are transferred to the right team with all relevant information.
• Follow up on customer requests when needed to ensure a smooth resolution.
• Collaborate closely with colleagues and cross-functional teams to provide the best customer experience.
• Contribute to continuous improvements in customer service, processes, and ways of working.
• Remain professional, calm, and customer-focused when handling challenging situations.

You won't be expected to solve every complex situation yourself. Knowing when to take ownership and when to involve the right team is an important part of the role.

You'll join a team of 8 Holiday Services Specialists in an international and collaborative environment, where every day brings different customer situations and new challenges.

What you'll bring

We're looking for a positive, dynamic, and customer-oriented professional who enjoys helping others and thrives in a fast-paced environment.

You have:

• Excellent communication skills in French, both spoken and written.
• A good command of English, both spoken and written.
• A customer-first mindset and genuine enjoyment of helping people.
• Strong listening skills and the ability to quickly understand customer needs.
• The ability to remain calm, professional, and solution-oriented in challenging situations.
• Good organizational and prioritization skills.
• A collaborative mindset and the confidence to ask for support when needed.
• Strong digital skills and the ability to quickly learn new tools and systems.
• Flexibility and adaptability in a changing environment.

Experience in customer service, tourism, travel, hospitality, airlines, or a contact centre environment is a plus. Experience with CRM, reservation, or customer service systems is also an advantage.

Not ticking every box? At Sunweb Group, we believe curiosity, energy, and the right mindset matter more than meeting every single requirement. If this opportunity excites you, we'd love to hear from you.

Let us introduce Sunweb Group

Sunweb Group is one of Europe’s largest online travel agencies, sending over 1.3 million holidaymakers annually to unforgettable destinations. Operating in eight international markets, we cater to all travelers through our brands, Sunweb and ‘Eliza Was Here.’ With a team of 600 colleagues and operational hubs in Rotterdam, Girona, Paris, Copenhagen, Stockholm, Antwerp, Chambéry, and Zurich, we deliver seamless, high-quality holiday experiences at competitive prices. Our Fast Forward culture fosters focus and trust, enabling us to shape the future of holidays while helping our customers press pause and create lasting memories.

Why join our journey?

We offer:

• A gross monthly salary of €2,325 for a full-time fixed-term contract (35 hours per week).
• Contract: 6-month fixed-term contract, with potential for extension or a permanent position depending on business needs and performance.
• Up to 20% discount on holidays with our brands for you, your family, and your friends.
• Hybrid working, with 2.5 remote days per week or 5 days every two weeks.
• Meal vouchers, an on-site relaxation area, and employee surprises throughout the year.
• 50% reimbursement of public transportation costs, 25 days of paid holiday, and company health insurance.
• Home office equipment provided to help you create a comfortable workspace at home.
• Flexible working schedules, including Monday to Friday (09:00-18:00) and Saturdays (10:00-18:00), according to a predefined roster.
• An international, collaborative, and supportive working environment.
• Opportunities for learning, growth, and development.

Sunweb Group is an equal opportunity employer, which means we do not discriminate in any way. We celebrate diversity and are committed to creating an inclusive and safe environment for all employees.