Hebrew Speaking Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; France; Sur place; EUR 14 000 - 18 000; Plein temps

Avantages offerts par ce poste

Full health insurance

Relocation package

Training provided

Performance bonus

International work culture

Résumé du poste

Mercier Consultancy Group seeks a Hebrew Speaking Support Specialist to join our on-site team in Sofia, Bulgaria. The role involves delivering premium support via phone, email, and live chat to Hebrew-speaking clients, resolving complex inquiries, and maintaining strong product knowledge.

Applicants must be native or fluent in Hebrew and have excellent English. The position includes fully paid training, health insurance, and a relocation package to relocate to Bulgaria.

Qualifications

• Hebrew language fluency is required (written and spoken).
• Excellent English communication skills are required.
• Experience in customer support or helpdesk is preferred.

Responsabilités

• Deliver premium customer assistance via phone, email, and live chat.
• Resolve complex inquiries from Hebrew-speaking clients with professionalism.
• Maintain knowledge of client products and services to ensure quick resolutions.
• Meet and exceed defined KPIs and QA benchmarks for support teams.
• Contribute to a positive team culture within the Hebrew-speaking talent pool in Sofia.
• Document customer interactions accurately in the CRM system.
• Collaborate with international colleagues to streamline communication strategies.

Connaissances

Hebrew fluency

English fluency

Customer support

Communication

Problem solving

CRM

Outils

CRM system

Description du poste

Hebrew Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in connecting top-tier talent with exceptional career opportunities across the European business landscape. We specialize in elevating careers within the Customer Support Services sector by partnering with prestigious global brands to provide seamless recruitment solutions.

Job Overview

We are currently seeking a motivated professional for a Hebrew Speaking Support Specialist position in Bulgaria, designed for those who excel in dynamic, fast-paced environments. This role offers the perfect entry point into some of the most sought-after Hebrew-speaking jobs in the industry, combining professional growth with a rewarding international experience.

Key Responsibilities

• Deliver premium customer assistance via phone, email, and live chat within the Customer Support Services industry.
• Resolve complex inquiries from Hebrew-speaking clients with professionalism and high attention to detail.
• Maintain comprehensive knowledge of client products and services to ensure optimal resolution times.
• Consistently meet and exceed defined KPIs and quality assurance benchmarks for our support teams.
• Proactively contribute to a positive team culture as a key member of our Hebrew-speaking talent pool in Sofia.
• Accurately document customer interactions in the CRM system to uphold company service standards.
• Collaborate with international colleagues to streamline communication strategies for our global user base.
• Native or fluent Hebrew (spoken and written) is mandatory for this role.
• Valid EU passport or a legal right to reside and work in Bulgaria.
• Strong interpersonal skills with a passion for delivering excellent customer support.
• A proactive approach to problem-solving within the Customer Support Services industry.
• Exceptional verbal and written communication skills in English.
• Ability to thrive in an on-site office environment located in the vibrant city of Sofia.

What We Offer

• Competitive Monthly Salary package commensurate with experience.
• Comprehensive, Fully Paid Training provided upon commencement.
• Full Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package, including flights, initial accommodation, and airport transfer.
• Attractive Monthly Performance Bonus linked to service quality.
• A vibrant international work culture with ample opportunities for career progression.
• And Much More…

Life in Bulgaria

Living in Bulgaria offers a unique blend of ancient history, modern urban lifestyle, and breathtaking natural beauty. As you pursue one of our rewarding jobs in Bulgaria, you will discover that the country enjoys a wonderful climate, friendly local communities, and a thriving social scene that makes settling in remarkably easy.

Sofia is an ideal destination for professionals, boasting an affordable cost of living, world-class dining, and a high quality of life that attracts talent from across the globe. By choosing this Hebrew Speaking Support Specialist position in Bulgaria, you are choosing a career-defining move in a country that is quickly becoming the regional hub for European business.