Head of CRO & Personalisation, Western Europe

Pandora; Paris; Hybrid; EUR 90,000 - 130,000; Part time

Job summary

Pandora in Paris is seeking an experienced Optimization & Personalisation Manager on a maternity cover basis to lead the Western Europe CRO and experimentation program. You will oversee strategy, people management and hands-on delivery across testing, personalisation and digital innovation, ensuring clarity in ownership and decision rights.

You will formalise ways of working with D2C and Analytics, partner with Salesforce and content teams, and drive measurable impact through an insight-led

Qualifications

• Minimum 8 years of experience in ecommerce optimisation, CRO, personalisation, digital analytics or digital trading.
• Proven people-management experience with ability to set direction and accountability.
• Experience designing and embedding operating models, governance in a matrix environment.
• Fluent in English and French; Spanish is a plus.

Responsibilities

• Own and drive the Western Europe experimentation and CRO roadmap across France, Spain and Portugal.
• Lead the end-to-end testing lifecycle from ideation to scaling, with robust measurement.
• Define operating model, governance, and documentation standards for the team.
• Collaborate with D2C and Analytics teams on opportunity intake, prioritisation, and delivery.
• Coach and develop the CRO Specialist and ensure clear priorities and expectations.

Skills

CRO strategy

People management

Stakeholder management

English

French

Tools

Adobe Analytics

Power BI

Contentsquare

Excel

Job description

Pandora in Paris is seeking an experienced Optimization & Personalisation Manager on a maternity cover basis to lead the Western Europe CRO and experimentation program. You will oversee strategy, people management and hands-on delivery across testing, personalisation and digital innovation, ensuring clarity in ownership and decision rights.

You will formalise ways of working with D2C and Analytics, partner with Salesforce and content teams, and drive measurable impact through an insight-led