Western Europe E-Commerce Optimization & Personalisation Lead

Pandora

Friauville

Hybrid

EUR 90,000 - 120,000

Full time

3 days ago

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Job summary

Pandora is seeking an experienced manager to lead the Western Europe Optimization & Personalisation team during a maternity cover. You will shape strategy, formalise ways of working and align D2C, Analytics, and global teams to accelerate insights into measurable impact.

The role requires strong leadership, at least 8 years in e-commerce optimization, and fluency in English and French. Provide clear roadmaps, governance, and hands-on delivery across experimentation, personalisation and digital

Qualifications

Minimum 8 years of experience in e-commerce optimization, CRO, personalisation, digital analytics or digital trading.
Previous people-management experience with the ability to set direction and coach.
Proven experience embedding operating models, governance or cross-functional ways of working in a matrix environment.
Strong analytical background with hands-on experience in Adobe Analytics or equivalent; BI tools like Power BI/Excel.
Excellent stakeholder management and facilitation skills; able to turn ambiguity into clear decisions.

Responsibilities

Lead the Western Europe CRO & Personalisation strategy across FR, ES and PT.
Identify friction points and growth opportunities using analytics and qualitative insights.
Translate opportunities into prioritized hypotheses and business cases with impact/value.
Manage end-to-end testing lifecycle: ideation, design, implementation, QA, analysis and scaling.
Ensure robust experimental standards and statistical rigor across programs.
Drive personalisation opportunities across content and product recommendations.