E‑Commerce Optimization & Personalisation Lead

Pandora; Ancenis; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

Pandora in Paris is seeking an experienced manager to lead the Western Europe Optimization & Personalisation team on a maternity-cover basis. You will shape strategy, manage people, and drive experimentation, CRO, personalisation and digital innovation across France, Spain and Portugal.

You will formalise ways of working, define ownership and ensure fast insights-to-actions with D2C and Analytics teams, delivering measurable impact and an insight-led roadmap.

Qualifications

• Minimum 8 years of experience in e-commerce optimization, CRO, personalisation, digital analytics or digital trading.
• Proven people-management experience with ability to set direction, coach and create accountability.
• Strong analytical background with hands-on experience in analytics tools and BI platforms.

Responsibilities

• Optimization and experimentation strategy.
• Own and drive the Western Europe CRO roadmap across France, Spain and Portugal.
• Identify customer journey friction points using analytics, qualitative insight and business priorities.
• Translate opportunities into clear hypotheses and prioritised business cases.

Skills

CRO leadership

Team management

Web analytics

Adobe Analytics

Power BI

Excel

Contentsquare

Tools

Adobe Analytics

Power BI

Excel

Contentsquare

Job description

Pandora in Paris is seeking an experienced manager to lead the Western Europe Optimization & Personalisation team on a maternity-cover basis. You will shape strategy, manage people, and drive experimentation, CRO, personalisation and digital innovation across France, Spain and Portugal.

You will formalise ways of working, define ownership and ensure fast insights-to-actions with D2C and Analytics teams, delivering measurable impact and an insight-led roadmap.