Guest Reservations & Experience Specialist

EOS; Saint-Maximin-la-Sainte-Baume; On-site; EUR 29,000 - 49,000; Full time

Job summary

Isla Bella Beach Resort seeks a courteous Front Desk/Reservations Associate to greet guests, answer calls, and input reservations and group information into the system. You will assist guests with activities and hotel facilities, provide accurate activity details, and maintain strong communication with Guest Services and sales teams.

The role requires customer service experience, English proficiency, and the ability to multitask across front desk operations and reservations.

Qualifications

• High School diploma or GED required.
• 6+ months of customer service experience required.
• Proficiency in Microsoft Office and hotel PMS required.

Responsibilities

• Answer all telephone lines in the reservation department promptly and courteously.
• Input rooming lists, group status sheets and other information pertaining to upcoming groups by typing into computer terminal.
• Understand customer's needs and provide personalized solutions by suggesting activities and facilities provided by the hotel.
• Provide accurate information pertaining to hotel activities and layout.
• Maintain open communication with Guest Services and sales staff.

Skills

Customer service

Communication

Multitasking

Attention to detail

Education

High School diploma/GED

6+ months customer service experience

Tools

Microsoft Office

Hotel PMS

Job description

Isla Bella Beach Resort seeks a courteous Front Desk/Reservations Associate to greet guests, answer calls, and input reservations and group information into the system. You will assist guests with activities and hotel facilities, provide accurate activity details, and maintain strong communication with Guest Services and sales teams.

The role requires customer service experience, English proficiency, and the ability to multitask across front desk operations and reservations.