Guest Experience & Sales Lead

Aloyoga; France; On-site; EUR 42,000 - 60,000; Full time

Job summary

ALO Yoga is seeking a Sales & Service Lead to elevate guest experience, drive engagement, and educate clients on products on the store floor. The role focuses on coaching team members, building client relationships, and delivering sales targets within a full-time schedule.

The position requires flexibility with opening/closing shifts and weekend availability, including peak holiday periods. It involves collaboration with Operations, Visual, and Studio teams to create a sanctuary-like shopping

Qualifications

• Prior work experience in a client-centric, sales environment.
• Proven leadership capabilities demonstrating excellent decision making.
• Values feedback, receptive to receiving feedback and eager to provide.
• Self-motivated with a desire to achieve results and excel individually, and as a team.
• Excellent interpersonal and written communication skills.
• Aligns with and embodies ALO's Guiding Principles.
• Proof of right to live and work in country from start of employment.

Responsibilities

• Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching.
• Continue to build the client relationship daily with our customers.
• Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities.
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.
• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized.
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies.
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests.
• Leads by example and inspires staff in daily operations and guest experience.
• Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent.
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader.
• Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executed.
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Sales & Service Manager (e.g. from the SCC).

Skills

Client-centric sales

Leadership

Feedback culture

Communication skills

Team player

Job description

ALO Yoga is seeking a Sales & Service Lead to elevate guest experience, drive engagement, and educate clients on products on the store floor. The role focuses on coaching team members, building client relationships, and delivering sales targets within a full-time schedule.

The position requires flexibility with opening/closing shifts and weekend availability, including peak holiday periods. It involves collaboration with Operations, Visual, and Studio teams to create a sanctuary-like shopping