Global Sales Process Owner & CRM Transformation Leader

ARaymond Network; Grenoble; Sur place; EUR 70 000 - 90 000; Plein temps

Résumé du poste

ARaymond Network in Grenoble is seeking a Business Process Owner to optimize and govern Sales processes across the organization. This role includes responsibilities such as managing CRM systems, leading continuous improvement initiatives, and ensuring efficient communication between business and IT.

The ideal candidate will have at least 10-12 years of experience in business process management, a Master's degree, and a strong ability to drive change and influence stakeholders across functions.

Qualifications

• Minimum 10-12 years of experience in business process management/transformation.
• Fluent in English.
• Experience in a cross-functional and international environment.

Responsabilités

• Define and maintain end-to-end CRM sales process roadmap.
• Design and monitor KPIs and performance dashboards.
• Lead continuous improvement initiatives.
• Facilitate cross-functional alignment.
• Ensure sustainable adoption and business value realization.

Connaissances

Process modeling and documentation

Data analytics and performance management

Knowledge of CRM systems

Continuous improvement methodologies

Project management skills

Understanding of compliance and risk management

Digital transformation tools

Formation

Master's degree in Business administration or equivalent

Description du poste

ARaymond Network in Grenoble is seeking a Business Process Owner to optimize and govern Sales processes across the organization. This role includes responsibilities such as managing CRM systems, leading continuous improvement initiatives, and ensuring efficient communication between business and IT.

The ideal candidate will have at least 10-12 years of experience in business process management, a Master's degree, and a strong ability to drive change and influence stakeholders across functions.