Sales Process Owner: CRM & Transformation Leader

ARaymond Network; Grenoble; Sur place; EUR 55 000 - 75 000; Plein temps

Résumé du poste

ARaymond Network is seeking a Business Process Owner (BPO) in Grenoble, France, to ensure the governance and continuous improvement of sales processes. The BPO will drive digital transformation and support sales operational excellence initiatives.

This role demands a Master's degree and extensive experience in business process management. Key responsibilities include CRM processes ownership and performance management with a focus on continuous improvement and stakeholder communication.

Qualifications

• Master's degree required and a minimum of 10-12 years experience in business process management.
• Fluency in English is a must.
• Experience in cross-functional and international environments is essential.

Responsabilités

• Own and govern the end-to-end CRM processes across the organization.
• Lead continuous improvement initiatives and ensure alignment with business objectives.
• Design and monitor KPIs and performance dashboards to drive decision-making.

Connaissances

Process modeling and documentation

Data analytics and performance management

Knowledge of CRM systems

Continuous improvement methodologies

Project management skills

Digital transformation and automation tools

Formation

Master's degree in Business administration or equivalent

Outils

Salesforce

Process mapping tools

Reporting tools

Description du poste

ARaymond Network is seeking a Business Process Owner (BPO) in Grenoble, France, to ensure the governance and continuous improvement of sales processes. The BPO will drive digital transformation and support sales operational excellence initiatives.

This role demands a Master's degree and extensive experience in business process management. Key responsibilities include CRM processes ownership and performance management with a focus on continuous improvement and stakeholder communication.