Global Retail Production & Run Lead for eRetail

Valtech; Paris; Hybrid; EUR 120,000 - 160,000; Full time

Benefits offered by this job

Remote/hybrid flexibility

International mobility

Professional development

Job summary

Valtech is seeking a Head of Production & Run for Retail and eRetail to ensure reliable global operations across stores, apps, and payment platforms. You will lead a proactive, KPI-driven operating model via a shared Production Control Tower, moving from reactive incident management to steady-state performance.

Your role will include coordinating onshore/offshore teams, optimizing releases, and driving continuous improvement to deliver best-in-class customer experiences at scale.

Qualifications

• 15+ years of experience in IT production and operations, including at least 5 years leading multiple teams.
• Proven experience managing business-critical retail and e-commerce platforms in a global environment.
• Strong knowledge of ITIL practices and tools such as ServiceNow, Jira and Confluence; familiarity with POS solutions (ideally Oracle Xstore) and e-commerce platforms (ideally Salesforce Commerce Cloud).
• Demonstrated experience managing service providers, contracts and SLA commitments.
• Strong leadership, crisis management and stakeholder engagement skills, with the ability to influence across teams and geographies without direct hierarchical authority.
• Fluent English; French strongly preferred. ITIL certification is an advantage.
• Additional assets: Luxury or fashion industry experience, previous experience establishing a Production Control Tower, and PMP certification.

Responsibilities

• Lead Production Operations: Establish and run the Retail & eRetail Production Control Tower, driving operational planning, governance and readiness.
• Resolve Incidents & Prevent Recurrence: Prioritise escalations, lead major incident resolution and implement lasting corrective actions.
• Secure Releases & Critical Events: Validate Go/No-Go decisions, coordinate deployments and rollback plans, and prepare teams for major launches and peak periods.
• Align Global Teams & Partners: Coordinate regional stakeholders, product squads and service providers, ensuring clear communication and executive reporting.
• Automate & Optimise Operations: Deploy AI-driven monitoring, automate repetitive tasks and implement ITIL-based continuous improvement.
• Drive Service Performance: Track KPIs and SLAs, improve service quality, and manage vendor performance, contracts and budgets.

Skills

IT production and operations

Team leadership

Stakeholder engagement

Crisis management

English/French bilingual

ITIL familiarity

Production Control Tower

Vendor management

Tools

ServiceNow

Jira

Confluence

POS solutions (Oracle Xstore)

Salesforce Commerce Cloud

Job description

Valtech is seeking a Head of Production & Run for Retail and eRetail to ensure reliable global operations across stores, apps, and payment platforms. You will lead a proactive, KPI-driven operating model via a shared Production Control Tower, moving from reactive incident management to steady-state performance.

Your role will include coordinating onshore/offshore teams, optimizing releases, and driving continuous improvement to deliver best-in-class customer experiences at scale.