Head of Retail & eRetail Production & Run Ops

Valtech; Paris; Hybrid; EUR 150,000 - 190,000; Full time

Benefits offered by this job

Remote and hybrid work options

International mobility

Professional development programs

Job summary

Valtech in Paris is seeking a Head of Production & Run for Retail and eRetail, overseeing 46 applications and 450+ boutiques worldwide. You will lead a cross‑regional Production Control Tower, driving proactive incident management, KPI dashboards and continuous improvement.

The role requires 15+ years in IT production/operations, strong ITIL background, and fluency in English with French preferred. Remote/hybrid options are available as part of an international delivery strategy.

Qualifications

• Proven leadership of multiple teams in IT production and operations.
• Strong knowledge of ITIL practices and tools.
• Fluent English; French strongly preferred.

Responsibilities

• Lead Production Operations: establish and run the Retail & eRetail Production Control Tower, driving planning and governance.
• Resolve Incidents & Prevent Recurrence: prioritise escalations, lead major incident resolution and implement corrective actions.
• Secure Releases & Critical Events: validate Go/No-Go decisions, coordinate deployments and rollback plans.
• Align Global Teams & Partners: coordinate regional stakeholders, product squads and service providers.
• Automate & Optimise Operations: deploy AI-driven monitoring and ITIL-based improvements.
• Drive Service Performance: track KPIs/SLAs and manage vendor performance and budgets.

Skills

Leadership

Crisis management

Stakeholder engagement

ITIL practices

English fluency

French preferred

Tools

ServiceNow

Jira

Confluence

Oracle Xstore

Salesforce Commerce Cloud

Job description

Valtech in Paris is seeking a Head of Production & Run for Retail and eRetail, overseeing 46 applications and 450+ boutiques worldwide. You will lead a cross‑regional Production Control Tower, driving proactive incident management, KPI dashboards and continuous improvement.

The role requires 15+ years in IT production/operations, strong ITIL background, and fluency in English with French preferred. Remote/hybrid options are available as part of an international delivery strategy.