Global Retail Intern: Digital Training & Ops Transformation

Chloé; Paris; On-site; EUR 13,000 - 20,000; Part time

Job summary

CHLOÉ is seeking a Global Retail Intern in Paris to join the Global Retail team and help transform how we support, train and engage our retail networks worldwide.

You will work across Training, Digital Learning and Retail Performance to automate processes, improve content creation, and enhance boutique operations. The internship emphasizes hands-on project work, data-driven insights, and collaboration with international teams.

Qualifications

• Currently studying Business, Retail Management, Learning & Development, Luxury Management, Business/Digital transformation or a related field.
• Strong interest in luxury retail industry, client experience and the development of retail teams.
• Advanced Excel and PowerPoint skills with a strong interest in connecting and automating tools and processes.
• Comfortable with digital tools and automation. Knowledge of macros/VBA is a strong plus.
• Willingness to explore how technology can enhance retail operations and training.
• Able to understand a business need and translate it into a practical technical solution.
• Curious, proactive and solution oriented.
• Well organized and able to manage several projects simultaneously.
• Strong communication skills and comfortable working in an international and multicultural environment.
• Fluent in English; French is a plus.

Responsibilities

• Lead a key project to automate the creation of training and retail materials by connecting an Excel-based content database to PowerPoint master templates.
• Structure and optimize the database to ensure content can be efficiently selected, updated and generated into standardized PowerPoint formats.
• Explore and implement the most relevant automation solutions, using Excel or other appropriate tools.
• Work closely with the Retail & Training teams to understand their needs and translate them into simple, practical and user-friendly solutions.
• Identify further opportunities to automate recurring Retail and Training processes.
• Build and maintain a global Morning Brief database, consolidating best practices, initiatives and content from regions and boutiques worldwide.
• Structure information to make content easy to search, access and use by boutique teams.
• Create new micro-learning formats and activities designed to daily engage the retail community.
• Monitor usage and identify opportunities to continuously enrich the Morning Brief ecosystem.
• Benchmark digital learning and training platforms available on the market, with a focus on their applicability and impact within a luxury retail context.
• Assess potential solutions across user experience, functionality, scalability, analytics, AI capabilities and relevance for enhancing training effectiveness.
• Participate in the testing and evaluation of new digital learning solutions.
• Monitor key Retail Operations KPIs on a weekly and monthly basis, identify gaps and support follow-up with regional teams.
• Contribute to the development of reporting tools and dashboards to improve visibility on operational performance and compliance.
• Support the continuous evolution of the Retail Handbook, integrating regional feedback and ensuring global guidelines remain relevant, practical and easy to use.
• Coordinate selected global operational projects, from collecting regional requirements to supporting implementation across markets.
• Support the global uniform program by consolidating regional requirements, coordinating seasonal ordering and deployment, and ensuring alignment across markets.
• Support the management and continuous improvement of hospitality tools, coordinating regional needs and ensuring appropriate availability across the boutique network.
• Support the deployment and adoption of key Retail tools across regions, ensuring teams have the appropriate access to reporting, targets, clienteling, salesforce-related systems and operational resources.
• Contribute to the preparation of retail challenges and support weekly performance monitoring with regional teams.
• Work closely with regional teams to identify operational pain points and opportunities to simplify processes and improve boutique execution.

Skills

Excel

PowerPoint

Macros/VBA

Fluent English

French (plus)

Education

Pursuing relevant degree

Job description

CHLOÉ is seeking a Global Retail Intern in Paris to join the Global Retail team and help transform how we support, train and engage our retail networks worldwide.

You will work across Training, Digital Learning and Retail Performance to automate processes, improve content creation, and enhance boutique operations. The internship emphasizes hands-on project work, data-driven insights, and collaboration with international teams.