Retail Performance Intern - Elevate Customer Experience

LVMH; Paris; On-site; EUR 12,000 - 17,000; Part time

Job summary

Christian Dior Couture is seeking an intern for the Europe Retail Performance team in Paris. The role involves supporting the animation of Customer Experience programs and the monitoring of Retail KPIs, with a focus on digital tools, CRM applications, and omnichannel services.

Collaboration with Operations, Merchandising, Marketing, Training, HR, and Supply Chain is expected. You will assist in preparing weekly and monthly reporting, analysis presentations for GM meetings, and coordinating

Qualifications

• BAC+4/5 in Management/Business, or equivalent
• Experience in retail environment preferred
• Curious, proactive and strategic
• Team-focused and collaborative
• Organized, methodical and rigorous
• Understanding of Retail Operations & Customer Experience is a plus

Responsibilities

• Provide weekly and monthly reporting
• Prepare analysis presentations for monthly and quarterly meetings
• Be the main point of contact for Boutiques
• Manage Retail KPIs reporting and analysis (traffic, conversion, cross-selling)
• Analyze omnichannel services adoption and performance
• Coordinate gathering of information and write weekly newsletter articles

Skills

Fluent French

Fluent English

Education

BAC+4/5 in Management/Business

Job description

Christian Dior Couture is seeking an intern for the Europe Retail Performance team in Paris. The role involves supporting the animation of Customer Experience programs and the monitoring of Retail KPIs, with a focus on digital tools, CRM applications, and omnichannel services.

Collaboration with Operations, Merchandising, Marketing, Training, HR, and Supply Chain is expected. You will assist in preparing weekly and monthly reporting, analysis presentations for GM meetings, and coordinating