Global Paradox Implementation Specialist – Mandarin Speaking (12-Month Fixed-Term Contract)

Otis Elevator Co.; Nanterre; Remote; EUR 66,000 - 113,000; Full time

Job summary

Otis Elevator Co. is seeking a global Paradox implementation trainer and enablement lead. The role supports deployment across regions, providing Mandarin and English training and working with stakeholders from HR, TA, and technology teams.

You will drive requirements discussions, workshops, and user adoption activities while delivering practical enablement materials and post-launch coaching for consistency across regions.

Qualifications

• Fluency in Mandarin and English, both written and verbal.
• Experience supporting the implementation, integration or adoption of HR or Talent Acquisition technology.
• Understanding of how technology, processes and user journeys connect across the recruitment process.
• Experience working with global teams across different regions and time zones.
• Ability to build productive relationships with a range of stakeholders.
• Experience delivering training, workshops or user enablement activities.

Responsibilities

• Contribute as a core member of the global Paradox implementation team.
• Help translate business requirements into practical recommendations and solutions.
• Support system configuration discussions, testing and validation activities.
• Help ensure the implemented solution reflects agreed business requirements.
• Support consistent global processes while recognising regional needs.
• Lead Mandarin-language training and enablement for users across China.
• Gather user feedback, identify adoption challenges and support improvements.
• Contribute to change and adoption activities before and after launch.
• Use feedback and data to identify practical enhancements.
• Document and share lessons learned and best practices.

Skills

Mandarin fluency

English fluency

HR/TA tech implementation

Global stakeholder management

Training delivery

Facilitation

Tools

Paradox

Workday Recruiting

Avature

Organizational change

Job description

Country:

United Kingdom

Location:

UK Home Based, Home Based, United Kingdom

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

Join our global Talent Acquisition Operations team and help deliver a major recruitment technology implementation that will improve how candidates and recruiters experience the hiring process. Reporting to the Director of Talent Acquisition Operations, you will play a hands-on role in the deployment, integration and adoption of Paradox across multiple regions.

Based in one of our EMEA countries, you will support stakeholders globally while providing Mandarin-language training and enablement to users across China. Depending on local country requirements, this role may be performed remotely, with flexible working arrangements discussed as part of the recruitment process.

On a typical day you will

• Work with implementation consultants and internal teams to support the successful global deployment of Paradox
• Take part in requirements discussions, solution design workshops, validation activities and user acceptance testing
• Meet with Talent Acquisition leaders, recruiters, HR stakeholders and technology teams to understand their needs and gather feedback
• Facilitate workshops, demonstrations and feedback sessions for stakeholders in different regions
• Create practical training materials, user guides, knowledge articles and adoption resources
• Deliver training and enablement sessions in English and Mandarin
• Identify opportunities to improve the candidate journey, recruiter experience and adoption of the technology
• Provide post-launch support, coaching and guidance to users

Responsibilities

• Contribute as a core member of the global Paradox implementation team
• Help translate business requirements into practical recommendations and solutions
• Support system configuration discussions, testing and validation activities
• Help ensure the implemented solution reflects agreed business requirements
• Support consistent global processes while recognising the needs of different regions
• Build effective working relationships with global Talent Acquisition, HR and technology stakeholders
• Lead Mandarin-language training and enablement for users across China
• Gather user feedback, identify adoption challenges and support improvements
• Contribute to change and adoption activities before and after launch
• Use feedback, operational data and knowledge of connected recruitment processes to identify practical enhancements
• Document and share lessons learned, good practices and opportunities for continuous improvement

What you will need to be successful

• Fluency in Mandarin and English, both written and verbal
• Experience supporting the implementation, integration or adoption of HR or Talent Acquisition technology
• An understanding of how technology, processes and user journeys connect across the recruitment process
• Experience working with global teams across different regions and time zones
• The ability to build productive relationships with a range of stakeholders
• Experience delivering training, workshops or user enablement activities
• Clear communication, facilitation and presentation skills
• The ability to organise multiple priorities in a fast-moving project environment

Experience with Paradox or comparable conversational AI and recruitment automation technology would be valuable but is not essential. Knowledge of Talent Acquisition processes, Workday Recruiting, Avature or organisational change would also support your success in the role.

What we offer

• A 12-month fixed-term opportunity to contribute to a global recruitment technology implementation
• The chance to work with colleagues and stakeholders across multiple regions
• A role with direct impact on candidate experience, recruiter productivity and technology adoption
• Opportunities to build your experience across technology implementation, testing, training, change and continuous improvement
• A diverse, trusted and caring global community where your contribution matters

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry’s largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

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