Global Omnichannel Operations Lead

CELINE; Paris; Sur place; EUR 70 000 - 100 000; Plein temps

Résumé du poste

CELINE, Paris-based luxury Maison, seeks an Omnichannel Operations Manager to lead business applications, align Retail, E-Commerce, Client Services and IT, and drive global deployments. You will define processes, performance metrics and governance to ensure seamless client journeys across all sales channels.

You will manage a small team, collaborate with regional teams, and translate business needs into scalable enhancements within OMS, WMS and SFCC environments to sustain growth in a luxury

Qualifications

• Minimum 5 years of experience in operations and project management, ideally in luxury retail.
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Responsabilités

• Function as business application manager for omnichannel capabilities including order management, store fulfilment, Click & Collect, ship-from-store, returns, exchanges, payments, stock visibility and client service operations.

Connaissances

Operations & PM

Communication

Stakeholder management

Multitasking

Team leadership

Data analysis

Formation

No specific degree listed

Outils

Jira

Confluence

Atlassian Suite

PowerBI

SFCC

CEGID

WMS

OMS

Description du poste

CELINE, Paris-based luxury Maison, seeks an Omnichannel Operations Manager to lead business applications, align Retail, E-Commerce, Client Services and IT, and drive global deployments. You will define processes, performance metrics and governance to ensure seamless client journeys across all sales channels.

You will manage a small team, collaborate with regional teams, and translate business needs into scalable enhancements within OMS, WMS and SFCC environments to sustain growth in a luxury