GLOBAL OMNICHANNEL OPERATIONS PROJECT MANAGER (F/H/X)

CELINE; Paris; Sur place; EUR 70 000 - 100 000; Plein temps

Résumé du poste

CELINE, Paris-based luxury Maison, seeks an Omnichannel Operations Manager to lead business applications, align Retail, E-Commerce, Client Services and IT, and drive global deployments. You will define processes, performance metrics and governance to ensure seamless client journeys across all sales channels.

You will manage a small team, collaborate with regional teams, and translate business needs into scalable enhancements within OMS, WMS and SFCC environments to sustain growth in a luxury

Qualifications

• Minimum 5 years of experience in operations and project management, ideally in luxury retail.
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Responsabilités

• Function as business application manager for omnichannel capabilities including order management, store fulfilment, Click & Collect, ship-from-store, returns, exchanges, payments, stock visibility and client service operations.

Connaissances

Operations & PM

Communication

Stakeholder management

Multitasking

Team leadership

Data analysis

Formation

No specific degree listed

Outils

Jira

Confluence

Atlassian Suite

PowerBI

SFCC

CEGID

WMS

OMS

Description du poste

CELINE is an expanding French couture and leather goods Maison belonging to the LVMH group, with the ambition of becoming one of the most iconic luxury brands in the world. To turn this vision into a reality, we are looking for enthusiastic, passionate, agile individuals who are eager to thrive in an environment of excellence.

YOUR WORK ENVIRONMENT

Within the Global Retail & Omnichannel Performance & Operations Department, you will report to the Global Omnichannel & Retail Operations Manager and play a significant role in shaping, deploying, and continuously improving omnichannel business applications and operational processes across the Maison’s global markets.

As a transversal business partner, you will connect Retail, E-Commerce, Client Services, Regional Operations, IT, and supply chain stakeholders to deliver consistent, scalable, and client-centric omnichannel journeys across all sales channels, from online discovery to in-store fulfilment and after-sales support.

Job Responsibilities

YOUR IMPACT

• Function as the business application manager for key omnichannel capabilities, including order management, store fulfilment, Click & Collect, ship-from-store, returns, exchanges, payment flows, stock visibility, and client service operations.
• Ensure end-to-end process consistency across Retail, E-Commerce, Customer Service, OMS, WMS, POS, and related digital tools, while adapting the core model to market, regional, and operational specificities.
• Lead omnichannel business application projects from scoping to global deployment, covering business requirements, process design, UAT, market readiness, training, hyper care, and continuous improvement.
• Drive transversal collaboration with global and regional teams to identify operational pain points, prioritize business needs, coordinate issue resolution, and secure smooth adoption across stores, online teams, and client advisors.
• Partner with IT and product teams to translate business requirements into scalable application enhancements, ensuring that omnichannel solutions support both operational efficiency and a seamless luxury client experience.
• Maintain and evolve omnichannel operating procedures, training materials, business rules, and process handbooks to support market rollouts, change management, and long-term operational governance.
• Define, monitor, and communicate omnichannel KPIs and operational performance insights, using data to anticipate risks, measure adoption, and identify opportunities for service, efficiency, and conversion improvement.
• Manage and develop one assistant, providing clear priorities, structured follow-up, and high standards of execution across projects and deliverables.

KEYS FOR SUCCESS

Experience

• Proven experience in operations and project management (minimum 5 years), ideally within a luxury retail environment.
• Strong understanding of store operations, order preparation flows, client services, online-to-offline journeys, and operational systems such as OMS, WMS, CEGID, SFCC

Competencies:

• Strong Communication and People Skills:Ability to build lasting relationships with both internal and external stakeholders and team members.
• Motivated and Committed with a 'Can-Do' Attitude:Capable of meeting the demands of a dynamic environment with enthusiasm, high energy levels, and a commitment to consistently deliver high-quality work.
• Meticulous with Strong Project Management/Organizational Skills:This role requires exceptional multitasking capabilities across multiple projects.
• Teamwork:Proven ability to work effectively as part of a collaborative team.
• Adaptability and Flexibility:Embraces change and is willing to adapt as required to meet evolving business needs.
• Time Management:Punctual and dependable, with the ability to effectively manage workload and prioritize tasks to complete multiple assignments within required timeframes.
• Digital Proficiency:
  • Mastery of the 360 Office Suite, particularly in PowerPoint, Excel, and PowerBI.
  • Previous experience with OMS, WMS, CEGID, SFCC a strong plus.
  • Previous experience with project management applications such as Jira, Confluence and Atlassian suit plus other POS ERP a strong advantage.

Languages

Fluent in English and French

Workplace :

Paris 2ème

Profile

OUR COMMITMENT As part of our #CELINECARES approach, CELINE is committed to building an inclusive and respectful work environment where every employee can develop and thrive. We value diversity in all its forms — origins, identities, orientations, generations, abilities and life situations — and implement concrete actions to promote inclusion. Our disability policy aims to ensure equal opportunities for all our talents, with personalized accommodations if necessary. If you require specific assistance during the recruitment process, please do not hesitate to let us know. At CELINE, we believe that the strength of our Maison lies in the uniqueness of our employees.