Global Immigration Operations Lead

Deel; France; Sur place; EUR 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Health Insurance

401k Retirement Plan

Disability Insurance

Life Insurance

Employee Assistance Program (EAP)

Flexible Savings Account (FSA)Flexible

12 paid holidays per year

Parental leave: 16 weeks for the birth

Résumé du poste

Deel is seeking an experienced Operations professional to manage day-to-day workflows and drive efficiency across a global platform. You will partner with cross-functional teams to streamline tools, automate processes, and ensure compliance while supporting new product launches and market expansions.

The role emphasizes data-driven decision making, bias for action, and a proactive approach to improving customer and internal processes in a fast-paced SaaS environment.

Qualifications

• 5+ years of experience in operations, preferably in a fast-paced environment (Tech/FinTech start-up experience a plus).
• KPI-driven with experience tracking and improving performance metrics.
• Exposure to process automation and operational tooling.
• Background in FinTech, consulting, banking, or fast-paced start-ups preferred.
• Strong analytical skills with ability to turn data into actionable insights (SQL familiarity a plus).
• Collaborative team player with high energy and a bias for action.

Responsabilités

• Manage day-to-day operational workflows and identify areas for efficiency improvements.
• Support automation initiatives to reduce manual processes and improve accuracy and speed.
• Partner with cross-functional teams to streamline tools and processes for internal teams and customers.
• Ensure adherence to operational controls, compliance requirements, and risk management practices.
• Contribute to immigration compliance and regulatory alignment efforts by maintaining strong operational standards.
• Monitor operational performance metrics and elevate risks or gaps to leadership.
• Drive customer-focused process improvements to enhance turnaround times, resolution quality, and escalation handling.
• Expand and improve self-service options and automation to reduce dependency on manual support.
• Implement regular feedback loops to capture insights and inform continuous improvement.
• Coordinate operational readiness for new product or market launches, working closely with cross-functional stakeholders.
• Assist with go-to-market initiatives by removing bottlenecks and ensuring smooth adoption.
• Track and report operational outcomes, providing insights and recommendations to leadership.
• Execute operational projects and strategic initiatives in collaboration with senior leaders.

Connaissances

Problem solving

KPIs & metrics

Automation tooling

SQL familiarity

Team player

Operational excellence

Description du poste

Deel is seeking an experienced Operations professional to manage day-to-day workflows and drive efficiency across a global platform. You will partner with cross-functional teams to streamline tools, automate processes, and ensure compliance while supporting new product launches and market expansions.

The role emphasizes data-driven decision making, bias for action, and a proactive approach to improving customer and internal processes in a fast-paced SaaS environment.