Operations Manager, Immigration

Deel; France; Sur place; EUR 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Health Insurance

401k Retirement Plan

Disability Insurance

Life Insurance

Employee Assistance Program (EAP)

Flexible Savings Account (FSA)Flexible

12 paid holidays per year

Parental leave: 16 weeks for the birth

Résumé du poste

Deel is seeking an experienced Operations professional to manage day-to-day workflows and drive efficiency across a global platform. You will partner with cross-functional teams to streamline tools, automate processes, and ensure compliance while supporting new product launches and market expansions.

The role emphasizes data-driven decision making, bias for action, and a proactive approach to improving customer and internal processes in a fast-paced SaaS environment.

Qualifications

• 5+ years of experience in operations, preferably in a fast-paced environment (Tech/FinTech start-up experience a plus).
• KPI-driven with experience tracking and improving performance metrics.
• Exposure to process automation and operational tooling.
• Background in FinTech, consulting, banking, or fast-paced start-ups preferred.
• Strong analytical skills with ability to turn data into actionable insights (SQL familiarity a plus).
• Collaborative team player with high energy and a bias for action.

Responsabilités

• Manage day-to-day operational workflows and identify areas for efficiency improvements.
• Support automation initiatives to reduce manual processes and improve accuracy and speed.
• Partner with cross-functional teams to streamline tools and processes for internal teams and customers.
• Ensure adherence to operational controls, compliance requirements, and risk management practices.
• Contribute to immigration compliance and regulatory alignment efforts by maintaining strong operational standards.
• Monitor operational performance metrics and elevate risks or gaps to leadership.
• Drive customer-focused process improvements to enhance turnaround times, resolution quality, and escalation handling.
• Expand and improve self-service options and automation to reduce dependency on manual support.
• Implement regular feedback loops to capture insights and inform continuous improvement.
• Coordinate operational readiness for new product or market launches, working closely with cross-functional stakeholders.
• Assist with go-to-market initiatives by removing bottlenecks and ensuring smooth adoption.
• Track and report operational outcomes, providing insights and recommendations to leadership.
• Execute operational projects and strategic initiatives in collaboration with senior leaders.

Connaissances

Problem solving

KPIs & metrics

Automation tooling

SQL familiarity

Team player

Operational excellence

Description du poste

Who We Are Is What We Do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business.

Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy.

In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Responsibilities

• Manage day-to-day operational workflows and identify areas for efficiency improvements.
• Support automation initiatives to reduce manual processes and improve accuracy and speed.
• Partner with cross-functional teams to streamline tools and processes for both internal teams and customers.
• Ensure adherence to operational controls, compliance requirements, and risk management practices.
• Contribute to immigration compliance and regulatory alignment efforts by maintaining strong operational standards.
• Monitor operational performance metrics and elevate risks or gaps to leadership.
• Drive customer-focused process improvements to enhance turnaround times, resolution quality, and escalation handling.
• Expand and improve self-service options and automation to reduce dependency on manual support.
• Implement regular feedback loops to capture insights and inform continuous improvement.
• Coordinate operational readiness for new product or market launches, working closely with cross-functional stakeholders.
• Assist with go-to-market initiatives by removing bottlenecks and ensuring smooth adoption.
• Track and report operational outcomes, providing insights and recommendations to leadership.
• Execute operational projects and strategic initiatives in collaboration with senior leaders.

Qualifications

• 5+ years of experience in operations, preferably in a fast-paced environment (Tech/FinTech start-up experience a plus).
• Strong problem-solving skills and attention to detail with a solutions-oriented mindset.
• KPI-driven, with experience tracking and improving performance metrics.
• Exposure to process automation and operational tooling.
• Background in FinTech, consulting, banking, or fast-paced start-ups preferred.
• Strong analytical skills with ability to turn data into actionable insights (SQL familiarity a plus).
• Collaborative team player with high energy and a bias for action.

Application Deadline for U.S. Applicants:

Recruiting timelines vary by position, however, all Deel positions accept applications for a minimum of 5 days from the posting date listed herein. This position is open and still accepting applications

Benefits

• Health Insurance Effective from Day 1 (Medical, Dental, & Vision)
• 401k Retirement Plan
• Disability Insurance
• Life Insurance
• Employee Assistance Program (EAP)
• Flexible Savings Account (FSA)Flexible time off (PTO)
• 12 paid holidays per year
• Parental leave: 16 weeks for the birthing parent and 8 weeks for the non-birthing parent

Ce que nous faisons définit qui nous sommes.

Deel est la plateforme tout-en-un de paie et de RH dédiée aux équipes internationales. Notre vision est de donner à chaque individu, équipe et entreprise accès aux opportunités mondiales.

Conçue pour répondre aux modes de travail actuels, Deel regroupe le SIRH, la paie, la conformité légale, les avantages sociaux, la performance et la gestion des équipements au sein d'une interface unique et fluide. Grâce à des outils propulsés par l'IA et une infrastructure de paie interne, Deel accompagne tous les types de travailleurs dans plus de 150 pays, aidant ainsi les entreprises à se développer de manière plus intelligente, plus rapide et plus conforme.

Comptant parmi les plus grandes entreprises au monde, notre équipe de 7 000 collaborateurs s'étend sur plus de 100 pays, parle 74 langues et porte une culture connectée et dynamique qui favorise l'apprentissage continu et l'innovation pour nos clients.

Pourquoi devriez-vous prendre part à notre succès ?

En tant qu'entreprise de Logiciel en tant que Service (SaaS) à la croissance la plus rapide de l'histoire, Deel transforme la manière dont les talents mondiaux se connectent aux entreprises de premier plan ; brisant les frontières qui limitent traditionnellement l'embauche et les opportunités de carrière. Nous ne nous contentons pas de créer un logiciel ; nous bâtissons l'infrastructure du futur du travail, favorisant une économie mondiale plus diverse et inclusive.