Global Head of Level 3 Customer Service

Vestiairecollective; Paris; Hybride; EUR 90 000 - 150 000; Plein temps

Avantages offerts par ce poste

Purpose-driven work at scale

International environment

Career acceleration

Learning & growth budget

Hybrid work model (2 days remote)

Competitive compensation & benefits

Résumé du poste

Vestiaire Collective seeks a Head of Level 3 Customer Service to lead expert escalation teams in Paris and New York. You will oversee complex cases, ensure fair and efficient outcomes, and drive root-cause analysis to prevent recurring issues.

This hands-on leadership role requires strong people management, judgment, and collaboration with Legal, Policy, Trust & Safety, Product, and Operations to improve global customer experience.

Qualifications

• 7+ years of experience in Customer Service or related field.
• At least 3 years of experience managing teams.

Responsabilités

• Lead Level 3 operations across Paris and New York, including remote work.
• Handle high-impact or sensitive customer cases directly when needed.
• Own escalation framework and oversee high-risk or executive cases.

Connaissances

People leadership

Coaching

Decision making

Communication

Influence

Analytics

Multilingual teamwork

Description du poste

Vestiaire Collective seeks a Head of Level 3 Customer Service to lead expert escalation teams in Paris and New York. You will oversee complex cases, ensure fair and efficient outcomes, and drive root-cause analysis to prevent recurring issues.

This hands-on leadership role requires strong people management, judgment, and collaboration with Legal, Policy, Trust & Safety, Product, and Operations to improve global customer experience.