Bilingual Luxury Fashion Customer Advocate

Vestiairecollective; Paris; Hybride; EUR 30 000 - 45 000; Plein temps

Avantages offerts par ce poste

Competitive compensation and benefits

Flexible working model

Career acceleration opportunities

2 paid days for supporting a cause

Résumé du poste

Vestiairecollective is hiring for a customer service role in Paris, where you will be responsible for resolving customer inquiries swiftly and professionally. This role demands a strong understanding of customer expectations, ideally with prior experience in fashion and the ability to communicate fluently in both English and French.

Join us and contribute to a sustainable fashion future while working in an international environment with a focus on personal growth.

Qualifications

• At least 3 years of successful experience in customer service.
• Experience in fashion is a plus.
• Perfect command of written and spoken English and French.

Responsabilités

• Answer and mediate complex complaints from customers.
• Analyze customer needs and provide personalized answers.
• Maintain solid customer relationships with speed and professionalism.

Connaissances

Customer empathy

Solution-oriented mindset

Interpersonal skills

Bilingual (English and French)

Description du poste

Vestiairecollective is hiring for a customer service role in Paris, where you will be responsible for resolving customer inquiries swiftly and professionally. This role demands a strong understanding of customer expectations, ideally with prior experience in fashion and the ability to communicate fluently in both English and French.

Join us and contribute to a sustainable fashion future while working in an international environment with a focus on personal growth.