Global CRM Transformation Director

Biopharma Careers; Suresnes; Sur place; EUR 120 000 - 180 000; Plein temps

Résumé du poste

Servier is launching a structured migration to new CRM solutions (Veeva Vault CRM, Salesforce Life Sciences Cloud) to power an AI-enabled omnichannel model for compliant, high-performing interactions with HCPs.

The CRM Program Director will design and drive this international transformation, balancing global standardization with local relevance, coordinating worldwide stakeholders and ensuring governance across the program.

Qualifications

• 10 to 15 years or more in operational leadership or program director roles.
• Prior experience leading global transformation or change management programs would be an asset.
• Experience with CRM transformations (e.g., Salesforce, Veeva) is advantageous.

Responsabilités

• Establish and sustain the governance of the CRM program.
• Define roles and responsibilities of key stakeholders and operating models per GTPO standards.
• Ensure CRM program execution in line with quality, cost, delivery and resource requirements (QCDR).
• Chair the Program and Steering Committee governance bodies and report on budget and timelines.
• Define and oversee change management, risk analysis, and mitigation plans.

Connaissances

Business expertise

Cross-functional leadership

Fluency in English

Strong results orientation

Interpersonal skills

Description du poste

Servier is launching a structured migration to new CRM solutions (Veeva Vault CRM, Salesforce Life Sciences Cloud) to power an AI-enabled omnichannel model for compliant, high-performing interactions with HCPs.

The CRM Program Director will design and drive this international transformation, balancing global standardization with local relevance, coordinating worldwide stakeholders and ensuring governance across the program.