GLOBAL CRM PRODUCT OWNER

STATERA; Marseille; Hybride; EUR 90 000 - 120 000; Plein temps

Résumé du poste

STATERA is seeking a Global CRM Product Owner to drive a Salesforce-based CRM platform used across an international organization. On-site presence: 2 to 3 days/week. Start ASAP.

You will own the CRM backlog, align with stakeholders, and ensure data governance and quality across master data. Strong collaboration with IT, data governance, and delivery partners is required. Ideal candidate has 4+ years in Product Owner/Manager roles, Salesforce expertise, and experience in large, global contexts.

Qualifications

• Master’s degree in Information Systems, Business, Engineering or equivalent.
• Minimum 4 years of experience as Product Owner, Product Manager or Senior Project Manager.
• Proven experience delivering Salesforce-based solutions (Sales Cloud and/or Service Cloud).
• Experience working within international and complex organizations.
• Experience with Master Data Management or Data Governance is highly appreciated.

Responsabilités

• Own and manage the CRM product backlog and prioritize initiatives according to business value.
• Translate business requirements into actionable user stories and functional specifications; coordinate delivery with tech teams.
• Contribute to the definition and maintenance of CRM master data standards; ensure data governance across systems.
• Coordinate acceptance testing and ensure compliance with data privacy and security standards; monitor product performance.

Connaissances

Salesforce Sales Cloud

Requirements Gathering

Master Data Management

Data Governance

Agile Methodologies

Stakeholder Management

Communication & Facilitation

Formation

Master’s degree in Information Systems / Business / Engineering or equivalent

Outils

Salesforce Sales Cloud

Salesforce Service Cloud

Description du poste

GLOBAL CRM PRODUCT OWNER (SALESFORCE & MASTER DATA) (H/F)

STATERA is an engineering and consulting company specialized in supporting complex IT and digital transformation initiatives.

We partner with major organizations on strategic projects covering Application Development, Cloud, DevOps, Data, Cybersecurity, Agility and Artificial Intelligence.

As part of our growth and to support one of our key clients, we are looking for a Global CRM Product Owner to drive the evolution of a strategic Salesforce-based CRM platform used across an international organization.

On-site presence: 2 to 3 days/week

Start Date: ASAP

CONTEXT

You will join an international Digital Customer Engagement team and contribute to the evolution of a global CRM ecosystem supporting commercial activities across multiple regions.

The role combines Product Ownership, Salesforce expertise and Master Data Governance, requiring close collaboration with business stakeholders, IT teams, digital factories and data governance functions.

You will play a key role in translating business needs into scalable CRM solutions while ensuring the quality, consistency and governance of critical customer and commercial data.

MISSIONS

PRODUCT OWNERSHIP

• Own and manage the CRM product backlog
• Prioritize initiatives according to business value and strategic objectives
• Translate business requirements into actionable user stories and functional specifications
• Coordinate delivery activities with technical teams and implementation partners
• Support adoption and change management initiatives across business units
• Participate in Agile ceremonies and product governance activities

SALESFORCE CRM

• Drive the evolution of Salesforce Sales Cloud capabilities
• Act as the primary interface between business stakeholders and delivery teams
• Identify opportunities to optimize commercial processes through CRM enhancements
• Ensure delivered functionalities meet business expectations and quality standards

MASTER DATA & GOVERNANCE

• Contribute to the definition and maintenance of CRM master data standards
• Collaborate with Data Governance teams to ensure consistency across enterprise systems
• Support data quality initiatives and governance processes
• Document and maintain data management procedures and business rules

DELIVERY & QUALITY

• Coordinate acceptance testing activities
• Ensure compliance with data governance, privacy and security standards
• Monitor product performance and continuous improvement initiatives

PROFILE REQUIRED

Education

Master’s degree in Information Systems, Business, Engineering or equivalent

Experience

Minimum 4 years of experience as Product Owner, Product Manager or Senior Project Manager

Proven experience delivering Salesforce-based solutions (Sales Cloud and/or Service Cloud)

Experience working within international and complex organizations

Experience with Master Data Management or Data Governance is highly appreciated

Technical & Functional Skills

• Strong knowledge of Salesforce Sales Cloud
• Requirements Gathering and Functional Analysis
• Master Data Management concepts
• Data Governance principles
• Agile methodologies (Scrum, Kanban or SAFe)
• Stakeholder Management

Soft Skills

• Strong communication and facilitation skills
• Ability to engage with both business and technical stakeholders
• Analytical mindset and problem-solving capabilities
• Autonomous and proactive approachStrong prioritization and decision-making skills