Global Client Experience Leader (Post‑Sale)

Sothebys; Paris; Sur place; EUR 70 000 - 100 000; Plein temps

Résumé du poste

Sotheby’s is seeking a Client Experience Manager in Paris to lead a team of Client Experience Coordinators and oversee end-to-end post-sale processes. You will ensure high standards of service, coordinate with global Operations, and optimize shipping and delivery for premium clients.

The role requires 3–5 years in client service or operations, strong leadership, and experience with high-net-worth clients, with flexibility for peak periods. On-site position in France.

Qualifications

• Bachelor’s degree required.
• 3–5 years of experience in client service, operations, logistics, or related field.
• Experience supporting high-net-worth or premium clients preferred.

Responsabilités

• Recruit, train, coach, and develop a high-performing team of Client Experience Coordinators.
• Set clear performance expectations, provide regular feedback, and manage performance outcomes.
• Ensure staffing, workload distribution, and coverage during peak sale periods.
• Own the end-to-end post-sale experience for buyers, from invoicing through final delivery.

Connaissances

Leadership

Communication

Problem-solving

Attention to detail

Multilingual

Formation

Bachelor's degree

Outils

Excel

SAP

Description du poste

Sotheby’s is seeking a Client Experience Manager in Paris to lead a team of Client Experience Coordinators and oversee end-to-end post-sale processes. You will ensure high standards of service, coordinate with global Operations, and optimize shipping and delivery for premium clients.

The role requires 3–5 years in client service or operations, strong leadership, and experience with high-net-worth clients, with flexibility for peak periods. On-site position in France.