German-speaking L2 Customer Care Expert (DACH)

Evaneos; Paris; Hybride; EUR 37 000 - 43 000; Plein temps

Avantages offerts par ce poste

La Voyagerie

Weekly remote flexibility

Travelling teleworking

Travel budget

Well-being activities

Community & team events

Résumé du poste

Evaneos is seeking a German-speaking L2 Customer Care Expert in Paris to own escalated disputes, applying consumer law and travel regulations while balancing customer satisfaction and business interests. You will provide premium, empathetic service in German for the DACH market and in English for US/Dutch clients, collaborating with internal teams to ensure fair resolutions.

You will join a team focused on crisis support, premium interactions, and continuous improvement, with weekly remote

Qualifications

• Solid experience in a customer-facing role involving complex dispute resolution.
• Fluent in German, French, and English (written and spoken).
• Experience with CRM tools and high-quality customer interactions.

Responsabilités

• Own escalated disputes from L1 with thorough investigation.
• Apply consumer law and travel regulations to disputes.
• Manage commercial gestures (refunds, coupons, rebookings) within budget.
• Deliver personalized, high-empathy customer care across channels.
• Collaborate with internal teams to resolve complex cases.

Connaissances

German language

Dispute Resolution

Customer Service

CRM tools

English proficiency

Outils

Zendesk

Salesforce

Intercom

Description du poste

Evaneos is seeking a German-speaking L2 Customer Care Expert in Paris to own escalated disputes, applying consumer law and travel regulations while balancing customer satisfaction and business interests. You will provide premium, empathetic service in German for the DACH market and in English for US/Dutch clients, collaborating with internal teams to ensure fair resolutions.

You will join a team focused on crisis support, premium interactions, and continuous improvement, with weekly remote