Future Opening: Project Manager

IICRC; Plainville; On-site; EUR 67,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401K Matching Retirement Plan

Paid Time Off

Uniforms and Tools provided

Paid training provided

Job summary

IICRC is seeking a Project Manager to lead restoration field operations, overseeing drying, demolition, and restoration activities while ensuring client satisfaction. You will review documentation, explain processes to customers, and supervise technicians on active jobs.

Responsibilities include assisting with estimates in Xactimate, coordinating with adjusters, and ensuring work adheres to company policies. Strong customer service and construction knowledge are essential.

Qualifications

• Strong knowledge of insurance restoration and construction industry.
• Valid Driver’s License and satisfactory driving record.
• Ability to lead and train teams; experience managing teams of 2+.
• Excellent customer service and communication skills.
• Ability to work independently or lead a team.
• On-call schedule required.

Responsibilities

• Retrieve work orders, verify travel route and load equipment for the job.
• Complete jobs per company processes within budget and maintain quality control.
• Monitor active residential/commercial jobs and communicate with customers.
• Create estimates in the applicable software.
• Document loss with photos and upload into the operating system.
• Explain the drying process and next steps to customers.
• Interface with adjusters and customers to resolve issues and answer questions.
• Train new technicians or key operational team members.

Skills

Customer service

Team leadership

Strong communication

Independent worker

Education

High school diploma or equivalent

College degree preferred

Tools

Xactimate

Job description

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Training & development

Position Overview

Project Managers lead our production activities in the field, making decisions that impact the success of the assignment. They perform a variety of tasks, monitors and inspects tasks for commercial and residential restoration jobs to ensure completion of drying, demolition and various restoration activities, prepares/reviews documentation to include notes, photos and documents according to company policies and procedures, explains processes used to complete active jobs and next steps to resolution in person to customers, supervise techs assigned to the job. You will need not only your excellent technical skills, you must have the necessary Customer Service skills that are necessary to work through difficult situations.
You may assist the Estimator or will be responsible for creating estimates in Xactimate utilizing the program guidelines and IICRC standards. Must have basic construction background which includes basic understanding of building materials, flooring and other materials affected by wind, water, fire, smoke and other property damage causes. You will make a difference here. From helping clients solve the needs they have, helping our company grow and prosper.

Benefits & Perks

• Competitive benefits and wages include:
• Medical & Dental Benefits
• 401K Matching Retirement Plan
• Paid Time Off (Vacation, Sick, and Holidays)
• Uniforms and Tools provided
• Paid training provided

Job Responsibilities

• Retrieves work orders, checks route for travel, ensures appropriate equipment and supplies are loaded on truck needed for the job, arrives to work site
• Completes assigned jobs according to company processes, maintains quality control within the budget of each job
• May perform daily monitoring of active residential and/or commercial jobs and communicates with customers.
• Maintains records of personnel and resources used on projects and communicates all billable events to others.
• May be responsible for the creation of estimates in the applicable software
• Inspect and scope jobs onsite-and works with Project Manager/ Crew Chief/Lead Tech on scope of job
• Document/review loss with clear and descriptive job photos and upload into operating system/software
• May write mitigation and reconstruction estimates using Xactimate
• Communicates conversations and key information on the job using the notes feature in required software
• Estimates using carrier audit standards and manages the estimate based on feedback from client and customer
• Explains drying process and next steps to resolution in person to customers using printed materials as a guide
• Interfaces with adjusters and customers in person, over the phone, and virtually to resolve issues and answer questions about the loss
• May perform quality assurance inspections after completion and obtain customer signatures for approval, requests payments when necessary.
• Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies
• May train new technicians or key operational team members

Job Requirements

• High school graduate or equivalent, college degree preferred.
• Strong knowledge of insurance restoration and or construction industry
• Valid Driver’s License and satisfactory driving record
• Able to work independently or work with/lead a team
• Exhibit professionalism, maturity, and the willingness to serve the customer
• Experience managing teams of 2 or more
• Experience with entering data using a tablet or mobile phone
• Strong verbal and written communication skills
• Strong problem-solving and customer service skills
• Must be able to prioritize activities and meet deadlines
• Working on-call schedule is required
• Certifications preferred:
• ASD — Applied Structural Drying Technician
• FSRT — Fire & Smoke Restoration Technician
• OCT — Odor Control Technician
• WRT — Water Damage Restoration Technician

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

• Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
• Express or exchange ideas with others and receive and act on detailed information given.
• For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
• Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.
• Compensation: $75,000.00 – $90,000.00 per year

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you’ll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.