Functional Domains Director

Europcar International S.A.S.U.; France; On-site; EUR 140,000 - 200,000; Full time

Job summary

Europcar Mobility Group is seeking a Functional Domain Director to lead end-to-end delivery, performance, and modernization of the assigned domain across ecommerce, CRM, loyalty, and related platforms. You will align IT capabilities with business priorities and drive value, stability, and compliance across domains.

You will oversee governance, delivery management, run and production excellence, budget and vendor management, and cross-domain orchestration to ensure a cohesive, scalable, and

Qualifications

• 10+ years of IT delivery or product management experience.
• Proven multi-team, multi-vendor leadership.
• Strong knowledge of SDLC, Agile/Hybrid delivery, cloud, APIs, cybersecurity.

Responsibilities

• Define and maintain IT domain roadmap aligned with business strategies.
• Oversee end-to-end delivery with cross-functional teams to meet scope, time, and cost targets.
• Manage domain budget, vendor contracts, and resource planning.

Skills

Leadership

Strategic thinking

Cross-functional collaboration

Budget management

Delivery excellence

Communication

Tools

DevOps

CI/CD

Cloud

APIs

Job description

Job Description MISSION : The Functional Domain Director leads the end-to-end delivery, performance, and modernization of all products and applications within the assigned Functional Domain. He/She ensures full alignment between business priorities and IS&T capabilities through the mirrored Domain, guaranteeing value creation, operational excellence, and digital transformation. The role is mainly accountable for: Domain strategy & roadmap Application delivery & portfolio execution Run & production stability Budget, vendor, and resource management Compliance, architecture alignment, and modernization Performance KPIs and continuous improvement Having a coordination role across domains and at portfolio level, they have a shared accountability for global IS&T delivery and contribute to : IS&T Global priorisation, Dependency & Capacity Awareness, Alignment with IS&T portfolio and delivery constraints, Cross-domain arbitrations, not only local optimisation MAIN RESPONSIBILITIES : 1. Domain Strategy & Governance Define and maintain the IT roadmap for the domain, ensuring alignment with business strategies, IS&T vision, architecture, security, QA, and data governance standards, and modernization objectives. Structure and govern the domain portfolio of initiatives, ensuring prioritization based on value, feasibility, dependencies, and resource constraints. Contribute actively to IS&T portfolio prioritization, ensuring that domain initiatives are aligned with overall IT strategy, delivery capacity, and business value across all domains. Ensure that backlog prioritization and roadmap decisions within the domain are consistent with portfolio-level decisions and delivery commitments. Represent the domain in IS&T governance forums, strategic committees, and cross-domain review boards, providing clear recommendations based on value, urgency, dependencies, risks, and resource constraints. 2. Product, Project & Delivery Management Oversee end-to-end delivery of domain initiatives, ensuring expected scope, timelines, quality, and cost targets are met. Ensure Product Team Managers, Product Managers, BAs, Functional leads, Solution Architects, and Engineering teams work in coordinated, integrated delivery mode. Ensure domain priorities are balanced against global IS&T constraints, avoiding silo-driven prioritization and local optimization. Identify, assess, and manage cross-domain dependencies impacting projects and product evolutions, in close collaboration with Portfolio Management and Project Managers, including major transformation initiatives. Anticipate resource contention and delivery conflicts between domain initiatives and transversal programs, and proactively propose trade-offs or sequencing options. Ensure integration of modern engineering practices (DevOps, CI/CD, automation, observability) into delivery activities. Validate architectural decisions, technical feasibility, and delivery readiness for all initiatives. 3. Run, Stability & Operational Excellence Own domain-level run performance, including stability KPIs, SLA adherence, incident rate, MTTR, and production quality. Steer L2 and L3 support activities in collaboration with SW Engineering, IT Ops, and QA. Drive proactive incident prevention, technical debt reduction, and obsolescence remediation. Guarantee compliance with audit, security, data privacy, and legal/ regulatory requirements. 4. Resource, Budget & Vendor Management Manage domain budget (CapEx/OpEx), cost allocations, vendor contracts, and license models. Ensure accurate resource capacity planning, covering internal teams and external partners. Monitor vendor performance, delivery SLAs, and contribute to sourcing strategy decisions and vendor selections. Ensure the domain maintains the right mix of skills to support modernization and business expectations. Ensure high availability and performance during peak traffic periods. 5. Stakeholder Management & Business Interlock Act as the IT single point of contact for business leadership within the domain. Ensure structured intake, qualification, and prioritization of business demands. Provide transparent reporting on roadmap progress, risks, incidents, and value realization. Manage alignment with other Functional Domains on transversal processes and projects, dependencies, data exchanges, and end-to-end flows… 6. Transformation & Modernization Leadership Lead modernization activities: API-first, microservices, cloud adoption, UX improvements, system simplification, and legacy decoupling. Collaborate closely with Enterprise Architecture & Data to ensure long-term sustainability of domain solutions. Promote continuous improvement, standardization, industrialized delivery, and quality-by-design. 7. Specifics Domain eCommerce and Product Own digital channels (Web, Mobile), CRM, Loyalty, Customer Experience, Marketing Automation, and Subscription applications. Ensure consistency of omnichannel experiences and funnel optimization (traffic → conversion → retention). Coordinate closely with Marketing, product, eCommerce, Digital, and Customer teams. Drive cultural change toward modern engineering, agility, and cross-functional collaboration Finance, Purchasing, Legal & HR Owns systems for billing, payments, ERP applications, interfaces within this ecosystem and with all external systems dealing with finance, HR data flows (eg invoicing, O2C, legal/compliance systems, HR management system) Ensure Compliance and regulatory constraints in all the financial and HR flows : PCI-DSS, PSD2, local regulations (eg PT invoice certification) Coordinate with financial management leaders (CFO team, SSC, countries CFOs, Billing and payment leaders and HR projects leads) Drive cultural change toward modern engineering, agility, and cross-functional collaboration Fleet & Vehicles Own systems for Fleet Planning, Vehicle Lifecycle, In/Defleet, Telematics, Maintenance, and Remarketing. Ensure robust ingestion and use of connected-vehicle data Coordinate with OEMs, telematics providers, and Fleet Operations leadership. Drive cultural change toward modern engineering, agility, and cross-functional collaboration. Rental Operations Own applications supporting Rental workflows: Digital RA, QMS, station tools, kiosks, and Call Center / NPS systems. Ensure operational readiness, ergonomics, and reliability of frontline tools. Support operational KPIs (queue time, TAT, NPS) through system enhancements. Drive digitalization of rental processes, including mobility tools for station staff (OSCAR) Sales & IPD Own IT systems supporting B2B Sales, Corporate Accounts, Partner/Franchise management, and Distribution APIs Ensure robust partner onboarding, API performance, and integration consistency across partners. Support commercial strategy, contract management processes, and partner experience. Enable franchise digitalization and harmonize partner-facing platforms globally. IDEAL EXPERIENCE 10+ years of experience in IT delivery or product management, including leadership of complex digital or enterprise application portfolios. Proven experience managing multi-team, multi-vendor environments. Strong understanding of SDLC, Agile/Hybrid delivery methods, project management, enterprise architectures, cybersecurity, cloud, integration, and data practices. Experience working with senior business leadership and leading transformation initiatives. SKILLS & COMPETENCIES Leadership Team leadership, coaching, and ability to influence at senior levels. Strong prioritization and decision‑making skills in complex environments. Technical Awareness Understanding architecture principles, integration patterns, cloud, APIs, security, QA, and DevOps. Delivery Excellence Expertise in portfolio steering, budget control, vendor management, and KPI-driven performance improvement. Communication Excellent communication, synthesis, and negotiation capabilities. Ability to simplify complex technical topics for business stakeholders. OTHER PERSONAL CHARACTERISTICS Strategic thinker, structured, and analytical. Value-driven, collaborative, and resilient. Strong customer orientation and sense of ownership. Comfortable with change and ambiguity. Europcar Mobility Group Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low‑cost car rental services in Europe, and Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a "value for money" positioning. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries. More info at: www.europcar-mobility-group.com At the end of the 19th century, the car was a luxury reserved for the elite, but interested everyone, attracting crowds: in 1898, the first car show was held in Paris. Car rental will see the light a few years later, across the Atlantic, but its development will be stopped by the first and then by the Second World Wars. In the aftermath of the war, a Parisian entrepreneur revived the idea: "If you can’t afford to buy a car, why not rent one when you need it?". His name was Raoul-Louis Mattei and in 1949, he created "L'Abonnement Automobile": a company that would later become the Compagnie Internationale Europcars, then Europcar. Its headquarters, located 11 rue du Champ de Mars also included a rental agency. The company's success was rapid, as car rental responded to a real need. In 1951, l’Abonnement Automobile was the first company for car rental without a driver and its fleet counted 750 4 CV. Now, the Europcar Mobility Group has over 200,000 vehicles on average in its fleet and serves 5 million customers in more than 140 countries. But the vision our Group was founded upon remains the same, while being more relevant and promising than ever, as we are entering the usage and sharing economy era !