French Speaking Player Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; France; On-site; EUR 20,000 - 31,000; Full time

Benefits offered by this job

Fully Paid Training

Private Health Insurance

Fully Paid Relocation Package

Monthly Performance Bonus

Career development pathways

Team-building events

Job summary

Mercier Consultancy Group is seeking a French Speaking Player Support Specialist to join our gaming & esports hub in Bulgaria. You will provide multilingual support to a global gamer community and work with an international team.

This role offers fully paid relocation, training, private health insurance, and a competitive monthly salary. Fluency in French is essential, EU passport required, and the ideal candidate loves gaming.

Qualifications

• Fluency in French (spoken and written) is required.
• Experience in customer support or community management is preferred.
• Interest in Gaming & Esports and knowledge of modern platforms.

Responsibilities

• Provide high-quality technical and account support to gamers via email, chat and voice.
• Troubleshoot inquiries with deep knowledge of Gaming & Esports titles.
• Identify recurring issues and escalate bugs to development teams.
• Manage player accounts focusing on security, verification and fair-play.
• Deliver professional, empathetic, timely communication reflecting the brand.
• Collaborate internationally to improve knowledge bases for French markets.
• Native or fluent French is strictly required.
• Demonstrate genuine interest in gaming and esports platforms.
• EU passport holder to relocate to Sofia headquarters.
• Show strong problem-solving skills in a fast-paced, high-tech environment.
• Be proactive with a customer-centric mindset and attention to detail.

Skills

French language

Customer support

Gaming knowledge

Problem solving

Team collaboration

Job description

French Speaking Player Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting elite talent with industry-leading organizations across Europe. We specialize in sourcing professionals for high-growth sectors, consistently delivering excellence in staffing and BPO advisory services.

Job Overview

We are currently seeking an enthusiastic professional for a French Speaking Player Support Specialist position in Bulgaria to join a world-class Gaming & Esports hub. This is an incredible opportunity to turn your passion for digital entertainment into a thriving career while enjoying a seamless relocation to the vibrant heart of Eastern Europe.

Key Responsibilities

• Provide high-quality technical and account support to a global community of gamers via email, chat, and voice channels.
• Maintain deep expertise in current Gaming & Esports titles to troubleshoot complex player inquiries effectively.
• Champion the user experience by identifying recurring issues and escalating technical bugs to the development teams.
• Manage player accounts with a focus on security, verification, and ethical fair-play standards.
• Deliver professional, empathetic, and timely communication that reflects the brand identity of our premium gaming partners.
• Collaborate within an international team to enhance knowledge bases and streamline support workflows for French-speaking markets.
• Native or fluent French (spoken and written) is strictly required for this role.
• A genuine interest in the Gaming & Esports industry and an understanding of modern gaming platforms.
• Valid EU passport (mandatory) to ensure smooth transition to our headquarters in Sofia.
• Exceptional problem-solving skills and the ability to thrive in a fast-paced, high-tech environment.
• A proactive customer-centric mindset with excellent attention to detail.

What We Offer

• Competitive Monthly Salary package.
• Fully Paid Training program to ensure you are a master of the industry.
• Comprehensive Private Health Insurance.
• Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation).
• Generous Monthly Performance Bonus tied to your success in the Gaming & Esports sector.
• Career development pathways within one of the most exciting jobs in Bulgaria.
• And Much More, including team-building events and state-of-the-art office facilities.

Life in Bulgaria

Sofia is rapidly becoming the premier destination for professionals seeking top-tier French-speaking jobs in Europe. As a city, Bulgaria offers an incredible blend of rich history, mountainous landscapes, and a modern, vibrant urban culture that makes living in Bulgaria an adventure every single day.

By accepting this French Speaking Player Support Specialist position in Bulgaria, you are choosing a high quality of life with affordable living costs and a booming social scene. Relocating to Bulgaria is made easy with our full support, ensuring you can focus on enjoying the delicious local cuisine and the welcoming community that defines life in Bulgaria.