French-Speaking Customer Support Rep – Athens (Flexible Hours)

Cross Border Talents; Nice; On-site; EUR 15,000 - 18,000; Full time

Benefits offered by this job

Relocation support

Continuous training

International workplace

Job summary

Cross Border Talents in Athens is seeking a Customer Service Representative to provide empathetic, accurate support to a global user community. You'll resolve accounts, enforce community standards, and respond to inquiries with speed and care.

The role offers relocation assistance for candidates outside Greece, ongoing training, and a vibrant international workplace with rotative shifts.

Qualifications

• Excellent interpersonal skills with empathetic, clear communication in French and English.
• Proactive attitude with a bias toward doing what's right for the community.
• Attention to detail and a results-driven mindset.
• Ability to analyze data and identify trends to enhance workflows.
• Familiarity with products and community standards (training provided).

Responsibilities

• Provide empathetic, accurate, and timely support to users.
• Stay informed about products and community standards to offer effective solutions.
• Make thoughtful decisions while advocating for the community's best interests.
• Investigate and resolve user issues, including account support requests and reports of abusive content.
• Respond to inquiries with speed, quality, and empathy.
• Use market-specific knowledge to identify scalable improvements in user support.
• Analyze data to enhance user experience and improve workflows.
• Enforce Terms of Use by monitoring and addressing abuse reports.
• Spot trends and Escalate complex issues to the global team when necessary.

Skills

Interpersonal skills

French (C2)

English (B2)

Data analysis

Problem solving

Attention to detail

Customer service

Job description

Cross Border Talents in Athens is seeking a Customer Service Representative to provide empathetic, accurate support to a global user community. You'll resolve accounts, enforce community standards, and respond to inquiries with speed and care.

The role offers relocation assistance for candidates outside Greece, ongoing training, and a vibrant international workplace with rotative shifts.