French-Speaking Auth0 TAM – Identity Coach

Okta Inc.; Paris; Hybrid; EUR 100,000 - 130,000; Full time

Job summary

Okta is seeking an experienced Technical Account Manager to join the TAM team, with a focus on Auth0 platform engagements for consumer and SaaS apps. You will build deep relationships with executives and practitioners, guiding identity strategy and ensuring long-term value realization across customer portfolios.

You will combine technical delivery with business-facing engagement, covering CIAM technologies and cloud-based services to improve security posture and adoption.

Qualifications

• 5+ years of total experience in information technology, with at least 3 years of hands-on experience as a Technical Account Manager (or comparable technical practitioner role) in the customer identity/identity access management space.
• Fluent in French and comfortable communicating with French-speaking customers and stakeholders.
• Working proficiency in CIAM areas including OAuth, OpenID Connect, SAML 2.0, APIs, and cloud-based services.

Responsibilities

• Serve as a trusted Identity Coach, guiding customers to achieve their objectives through timely technical guidance, advice, enablement, and best practice sharing.
• Learn our customers’ business deeply, gaining deep insights into their strategies, goals, and challenges - through the lens of identity.
• Build and nurture long-term relationships with stakeholder personas from developers, engineering leads, app builders, and product owners, through to C-level exec.
• Conduct regular customer meetings with executives to recap past value, show progress on current initiatives and future roadmap items.
• Conduct regular customer meetings with technical practitioners on identity solutions, technical guidance and best practices.
• Monitor customer health, satisfaction, and engagement, proactively addressing risks and escalations.
• Collaborate with stakeholders to develop strategies to increase customer adoption and uncover growth opportunities.
• Analyze trends, identify areas for improvement, and take action to optimize customer outcomes.
• Act as a product evangelist, educating customers on new features and alignment of roadmaps.
• Represent the voice of the customer to shape the company’s approach.

Skills

TAM experience

French language

Customer engagement

Stakeholder management

CIAM

Tools

OAuth

OpenID Connect

SAML 2.0

APIs

SIEM

Job description

Okta is seeking an experienced Technical Account Manager to join the TAM team, with a focus on Auth0 platform engagements for consumer and SaaS apps. You will build deep relationships with executives and practitioners, guiding identity strategy and ensuring long-term value realization across customer portfolios.

You will combine technical delivery with business-facing engagement, covering CIAM technologies and cloud-based services to improve security posture and adoption.