French Speaker in Athens: Content Moderation & AI Safety

Cbtalents; Amiens; Sur place; EUR 26 000 - 38 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Food allowance

Career growth opportunities

Well-being support (24/7 counseling)

Relocation support

Résumé du poste

Cbtalents in Athens seeks a French-speaking agent to support content moderation, customer support, and AI system improvement, contributing to safe online experiences for millions of users.

You will review content, handle reports, assist users via chat, email, and calls, and collaborate with Trust & Safety. Requirements include French C1-C2, English B2, 1–2 years in related fields, and a valid work permit.

Qualifications

• French language proficiency: C1–C2.
• English proficiency: B2 (C1 for some workflows).
• 1–2 years in customer support, content moderation, BPO, or related field preferred.

Responsabilités

• Review and moderate user-generated content to ensure compliance with community standards and client policies.
• Investigate and take action on reports related to abuse, harassment, intellectual property violations, and other policy breaches.
• Provide customer support via chat, email, and outbound calls for account, payment, and platform-related inquiries.
• Help improve AI safety by reviewing and classifying content, including sensitive scenarios.
• Create high-quality data and prompts to evaluate AI system performance.
• Collaborate with Trust & Safety to investigate complex cases and contribute to policy improvements.
• Handle sensitive content with professionalism and attention to detail.

Connaissances

French (C1-C2)

English (B2)

Description du poste

Cbtalents in Athens seeks a French-speaking agent to support content moderation, customer support, and AI system improvement, contributing to safe online experiences for millions of users.

You will review content, handle reports, assist users via chat, email, and calls, and collaborate with Trust & Safety. Requirements include French C1-C2, English B2, 1–2 years in related fields, and a valid work permit.