Fraud Team Lead - Victim Protection & Case Management

swan.io; Paris; On-site; EUR 100,000 - 130,000; Full time

Job summary

Swan, Europe’s embedded banking specialist, seeks a Fraud Team Supervisor to lead a dedicated team supporting account holders impacted by fraud. You will build an empathetic, scalable approach to suffered-fraud cases, aligning with legal and payment partners while ensuring clear, timely communications.

Your role combines hands-on fraud expertise with people management and operation governance, driving high performance and customer protection in a fast-paced environment.

Qualifications

• Hands-on victim-fraud expertise with operational discipline, empathy and coaching
• Experience leading teams in fraud operations or payments risk
• Ability to design scalable processes and influence cross-functional partners

Responsibilities

• Lead and develop the fraud team, set goals and coaching plans
• Oversee end-to-end suffered-fraud case management from report to closure
• Govern reimbursement decisions with clear policies and escalation when needed
• Set standards for calm, empathetic communication with victims and partners

Skills

People management

Fraud experience

Operational governance

Communication

Coaching

Job description

Swan, Europe’s embedded banking specialist, seeks a Fraud Team Supervisor to lead a dedicated team supporting account holders impacted by fraud. You will build an empathetic, scalable approach to suffered-fraud cases, aligning with legal and payment partners while ensuring clear, timely communications.

Your role combines hands-on fraud expertise with people management and operation governance, driving high performance and customer protection in a fast-paced environment.