FIELD SERVICES ENGINEER

Wipro; Paris; Sur place; EUR 32 000 - 52 000; Plein temps

Résumé du poste

Wipro Technologies-France is seeking a proactive Desktop Support Engineer to provide on-site IT support in Paris and ensure a seamless end-user experience. You will diagnose hardware, software, and networking issues across Windows, macOS, and Linux, manage incidents in ServiceNow or Remedy, and assist with AV, VoIP, and basic networking tasks.

This role requires 3-4 years of desktop support experience, strong customer service, and the ability to lift up to 23 kg.

Qualifications

• 3-4 years of desktop support or end-user IT experience.
• Strong troubleshooting across hardware, OS, and software.
• Basic knowledge of LAN/WAN, TCP/IP, DNS, DHCP, VPN, and RDP.
• Familiarity with SCCM, VDI, MDM solutions, and endpoint security tools.
• Excellent customer service and communication skills.
• Self-motivated, able to work independently in a fast-paced environment.
• Ability to lift and move IT equipment up to 23 kg.

Responsabilités

• Provide desktop and infrastructure support for laptops, desktops, printers, and peripherals.
• Diagnose and resolve hardware, software, OS, and networking issues.
• Support Windows, macOS, and Linux environments.
• Troubleshoot Office 365 apps, Outlook, Teams, OneDrive, and standard software.
• Provide conference room AV support and basic VoIP troubleshooting.
• Deliver Smart Hands support for networking equipment, servers, and IT infra.
• Manage incidents and service requests through ticketing tools such as ServiceNow or Remedy.
• Ensure adherence to SLA targets and contribute to knowledge base documentation.

Connaissances

Desktop Support

Troubleshooting

Windows

macOS

Linux

LAN/WAN

TCP/IP

DNS

DHCP

VPN

RDP

SCCM

VDI

MDM

Endpoint Security

Customer Service

Outils

SCCM

VDI

AirWatch

MobileIron

XenMobile

Endpoint Security Tools

Description du poste

Job Description

Location: Paris

Work mode: on-site

We are looking for a proactive and customer-focused Desktop Support Engineer to provide onsite IT support and ensure a seamless end-user experience.

Key Responsibilities

• Provide desktop and infrastructure support for laptops, desktops, printers, and peripherals.
• Diagnose and resolve hardware, software, operating system, and networking issues.
• Support Windows, macOS, and Linux environments.
• Troubleshoot Office 365 applications, Outlook, Teams, OneDrive, and standard business software.
• Provide conference room AV support and basic VoIP troubleshooting.
• Deliver Smart Hands support for networking equipment, servers, and IT infrastructure.
• Manage incidents and service requests through ticketing tools such as ServiceNow or Remedy.
• Ensure adherence to SLA targets and contribute to knowledge base documentation.

Required Skills & Experience

• 3-4 years of experience in desktop support, field services, or end-user IT support.
• Strong troubleshooting skills across hardware, operating systems, and software applications.
• Basic knowledge of LAN/WAN, TCP/IP, DNS, DHCP, VPN, and RDP.
• Familiarity with SCCM, VDI, MDM solutions (AirWatch, MobileIron, XenMobile), and endpoint security tools.
• Excellent customer service and communication skills.
• Self-motivated, results-driven, and able to work independently in a fast-paced environment.
• Ability to lift and move IT equipment up to 23 kg (50 lbs).

Why Join Us?

Purpose-Driven Culture: Be part of a company that values integrity, innovation, and empowerment to help you create positive impact for clients and society.

Career Development: Access comprehensive learning programs, mentorship, and leadership opportunities to support your personal and professional growth.

Global Impact: Work on challenging projects with international clients and collaborate with experts across the globe.

Work-Life Balance: Enjoy flexible work arrangements and initiatives designed to support well-being and inclusivity.

Innovation at Core: Engage with cutting-edge technologies and participate in transformational projects that shape the future of digital infrastructure.

Wipro Technologies-France operates as a dynamic branch of the global technology leader, Wipro Limited. We are dedicated to empowering businesses through cutting-edge digital transformation solutions, focusing on cloud, AI, analytics, cybersecurity, and more.

Our France office reflects a commitment to fostering an inclusive, innovative, and agile culture, where diverse talents collaborate to accelerate change and deliver impact. We believe in reinvention — continuously evolving our services, capabilities, and people to meet the demands of an ever-changing technology landscape.

At Wipro, you will join a diverse community of forward-thinkers, problem-solvers, and visionary leaders who are passionate about technology and driven by a purpose to make a difference.

Reinvent your world. At Wipro, we are building a modern organization that serves as an end-to-end digital transformation partner with bold ambitions. We seek professionals inspired by reinvention — reinvention of self, career, and skills. Our DNA is rooted in constant evolution in response to a changing world, ensuring that our business, technology, and people continue to thrive in the digital era.

Wipro is committed to fostering an accessible, supportive, and inclusive workplace for all employees. We provide reasonable accommodations throughout the recruitment and selection process, tailored to individual needs, including for persons with disabilities. We proudly stand as an equal opportunity employer that values diversity, equity, and inclusion across all dimensions.

If you are passionate about leading cloud infrastructure innovation and want to join a diverse team empowered to shape tomorrow’s technology landscape, Wipro invites you to apply and design your own reinvention with us.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Wipro is committed to fostering an accessible, supportive, and inclusive workplace for all employees. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

Mandatory Skills: Desktop Support .

Experience: 1-3 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around we changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.