Proximity Support Lead

HCLTech; Paris; Sur place; EUR 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Global career opportunities

Flexible work environment

Upskilling opportunities

Wellbeing programs

Résumé du poste

HCLTech is seeking a Proximity Support Lead to join our client’s facility in Paris, Île-de-France. The role oversees governance and orchestration of on-site support across countries, ensuring consistency and performance.

Qualifications include 5+ years in proximity/field support management, ITIL knowledge, and strong vendor/stakeholder management. The position is based on site in Paris with four days onsite and global coordination responsibilities.

Qualifications

• Experience in proximity/field support management.
• Strong understanding of workplace environments.
• Knowledge of ITIL processes.
• Vendor and stakeholder management.
• Ability to manage distributed teams.

Responsabilités

• Coordinate global proximity support activities.
• Manage local IT and vendor ecosystem.
• Align L1/L2 with field and L3 support.
• Monitor SLA/KPI and reporting.
• Manage assets lifecycle and logistics.
• Ensure security compliance.
• Coordinate incident field activities.

Connaissances

Proximity support mgmt

Workplace environment

ITIL knowledge

Vendor management

Distributed teams

Outils

Ticketing tools

Description du poste

HCLTech is a global tech company with 225,000+ HCLTechies across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12-month revenue ending September 2024 was $13 billion.

HCLTech France: +500 HCLTechies. Offices: Paris, Lyon, Toulouse and Blagnac.

We are seeking for a Proximity Support Lead to fill multiple position to join our team at a client’s facility in Paris, Île‑de‑France, France.

• 4 days onsite
• Years of experience: 5+years

Overview

Global role responsible for governance and orchestration of on‑site support activities across countries ensuring consistency and performance.

Responsibilities

• Coordinate global proximity support activities
• Manage local IT and vendor ecosystem
• Align L1/L2 with field and L3 support
• Monitor SLA/KPI and reporting
• Manage assets lifecycle and logistics
• Ensure security compliance
• Coordinate incident field activities

Mandatory skills

• Experience in proximity/field support management
• Strong understanding of workplace environments
• Knowledge of ITIL processes
• Vendor and stakeholder management
• Ability to manage distributed teams

  Appreciated skills

  • Transformation program experience
  • Ticketing tools knowledge
  • Security awareness
  • International environment experience

  Ready for a new challenge? Join a friendly, multinational company offering endless opportunities in a dynamic, multicultural environment.

  Apply now and submit your CV in English!

  Why become an HCLTechie?

  At HCLTech, we offer diverse opportunities to learn, innovate, and fast‑track your career. You'll work with global clients and industry‑leading experts, gaining access to mentorship and rewarding growth paths. Our people‑friendly work culture fosters flexibility, leadership, and personal and professional growth, giving you the freedom to explore, experiment, and thrive.

  We believe in doing things differently, offering hands‑on training and coaching, and celebrating the passion and commitment of our teams. Discover the benefits of joining HCLTech:

  • Global career opportunities and mobility.
  • Flexible work environment supporting work‑life balance.
  • Exciting projects and upskilling opportunities to shape your role.
  • Total wellbeing focus: Beyond professional growth, you’ll be able to collaborate with like‑minded colleagues to drive meaningful impact through initiatives like our CSR Council, Diversity Council, Women Connect, and many more.