Field Service Engineer – Mechatronics & Customer Support

ASML; Crolles; Sur place; EUR 55 000 - 75 000; Plein temps

Résumé du poste

ASML in France is seeking a Customer Support Engineer within the Mature Products & Services team to maintain, qualify, repair, and install ASML systems at customer sites and to transfer knowledge to customers.

The role involves travel up to 65%, potential shift work, and base locations in Châteauneuf‑Le‑Rouge / Rousset. Excellent English and French communication, hands-on mechatronics skills, and a strong customer focus are essential.

Qualifications

• Proven interest and/or experience with technical hands-on in professional environment or during education.
• Strong customer focus and commitment to Customer Satisfaction.
• Experience working according to a strict set of procedures within the provided timelines.
• Demonstrated experience using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.
• Ability to complete assignments with attention to detail and high degree of accuracy.
• Proven ability to perform effectively in a demanding environment with changing workloads.
• Ability to establish and maintain cooperative working relationships with co-workers and customer.

Responsabilités

• Evaluate and diagnose problems and make appropriate repairs. Work with co-workers, customer, and technical support in isolating and solving problems.
• Monitor, maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.
• Advise users of appropriate actions to correct malfunctions in a timely manner.
• Train customers in use and routine maintenance of equipment. Answer customer questions and assist customers in a professional manner.
• Perform administrative and coordination duties which include procedure changes, pass-downs, work orders, and field service, system problem, and monthly reports.
• Independently and accurately prepare written technical reports.
• Provide appropriate support and assistance to less experienced ASML personnel as necessary.
• Assist installation team of equipment at customer’s locations, including new equipment, upgrades and system relocations on ASML PAS machines platform steppers and scanners.

Connaissances

Service mindset

Process management

Project management

Change management

English & French

Problem analysis

Hands-on troubleshooting

Communication

High pressure work

Logistics affinity

Formation

Bachelor degree in Mechatronics

Description du poste

ASML in France is seeking a Customer Support Engineer within the Mature Products & Services team to maintain, qualify, repair, and install ASML systems at customer sites and to transfer knowledge to customers.

The role involves travel up to 65%, potential shift work, and base locations in Châteauneuf‑Le‑Rouge / Rousset. Excellent English and French communication, hands-on mechatronics skills, and a strong customer focus are essential.