Field Service Engineer

Tecan Austria GmbH; France; Hybride; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading life sciences company is seeking a Field Service Engineer in the Auvergne-Rhône-Alpes region of France. You will provide service and customer support for scientific instrumentation, with responsibilities including installations and maintenance. Candidates should have a life sciences degree and at least two years of relevant experience. Strong communication skills in French and English are essential.

Prestations

Comprehensive compensation and benefits package

Guidance and training on products

Growth opportunities within the company

Qualifications

• At least two years’ experience in Field Service and/or Application Support.
• Experience in lab-automation is a plus.
• A valid driver’s licence.

Responsabilités

• Execution of service actions, installations, problem diagnosis, preventive maintenance.
• Training of customers on our systems.
• Diagnosing errors and determining solutions.
• Documenting service actions to industry standards.

Connaissances

Field Service experience

Problem-solving skills

Communication skills in French

Communication skills in English

Organizational abilities

Formation

Bachelor's or master's degree in life science

Description du poste

Overview

Select how often (in days) to receive an alert:

Join Tecan! Join the market leader!
Work in an international and dynamic environment, share our success!

Ever wondered how your skills and unique background could impact the world of tomorrow? Join our Field Service team and bring your passion and talent to work.

France, North-west, ideally Poitou-Charentes region.

Your contribution

As a Field Service Engineer based in the North-west region, you are working for an industry leader. You will join a global team of engineers that are committed to ensuring Tecan’s professional service for our customers who utilize our scientific instrumentation and software. In this position you are responsible to provide service and customer support during field visits or dispatches. Additionally, you build positive relationships with our customers and comprehend customer requirements.

Responsibilities

• Execution of service actions, installations, problem diagnosis, preventive maintenance
• Training of new and existing customers on the use and maintenance of our systems (Hard- and Software)
• Diagnosing of errors or technical problems and determination of proper solutions
• Sharing of information obtained from unique problems or specialized trainings with the rest of your team
• Documentation of service actions according to industry standards

Your background

We’re not just looking for hard skills: We’re looking for people who bring their passion and talent to work.

• Bachelor’s or master’s degree in life science (Biology, Chemistry or similar)
• At least two years’ experience in Field Service and/or Application Support
• Experience in the field of lab-automation is a clear plus
• Excellent communication skills in French and English (B2 minimum)
• A valid driver’s licence
• Strong analytical and problem-solving skills
• You are known for your excellent organizational abilities, proactive approach, and strong sense of customer service.

What makes working at Tecan unique

The chance to make it count and to have an impact on the world of tomorrow

• Working in an international and diverse environment
• The chance to grow your career within the company
• Feel empowered by our strong and unique company culture
• Comprehensive compensation and benefits package
• During your integration, you will receive guidance and comprehensive training on our products.

Join Tecan, a great place to work! Read about our recent certification from Great Place to Work.

We’re looking forward to receiving your application online. Please submit your CV or resume (w/o picture and w/o cover letter, reference letters and diplomas are optional).

Our purpose.

At Tecan we are driven to improve people’s lives and health. We do this by empowering our customers to scale healthcare innovation globally from life science to the clinic. We collaborate with our customers from early-stage innovation through project implementation and beyond. We deliver the products, services and solutions that make lab processes and medical procedures precise, reproducible and compliant.

Stay unique and make it count.

Our values - trust, highest standards and ambition - are the cornerstones of our business and provide the framework for Tecan's culture. We foster a positive and empowering environment where our rarest assets, our unique employees, can grow and bring their passion and talent to work.