Facilities Manager - fixed-term (maternity cover)

Jones Lang LaSalle Incorporated; Paris; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

Jones Lang LaSalle Incorporated is looking for a Facilities Manager based in Paris. This role involves leading operational delivery, managing services across multiple sites, and ensuring top-notch customer satisfaction.

The ideal candidate will have over 5 years of experience in facilities management, excellent leadership skills, and fluency in both French and English. A strong technical background and experience in financial management are also essential.

Qualifications

• Minimum of 5 years in a related role within a customer-facing environment or FM.
• Proven ability to manage multiple projects and priorities.
• Fluent in French and English.

Responsabilités

• Lead site-based teams and ensure service delivery.
• Manage operational contract delivery and financial aspects.
• Promote sustainability and maintain compliance with standards.

Connaissances

Leadership

Customer Service Excellence

Financial Management

Vendor Relationship Management

Technical Engineering

Microsoft Office (Excel, Word, Outlook)

Communication Skills

Formation

Third level qualification in property, facilities, operations or engineering

Outils

Building Management Systems

Description du poste

Facilities ManagerPrzejdź do głównej zawartości#Facilities Manager page is loaded## Facilities ManagerAplikujremote type: On-sitelocations: Paris, FRAtime type: Full timeposted on: Opublikowano dzisiajjob requisition id: REQ514191**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.**Facilities Manager****What this job involves:**Role being created for a new key role based in Paris, for a new transfer of business to JLL from our client. The role is site based and looking after Total FM in France (1 main sites, 1 satellite office and 6 more on a Regus set ups). The intention of the role is to then absorb management of additional managed office as part of the FM core role.The FM is responsible for leading all aspects of operational contract delivery, including support for the onsite team in terms of the day-to-day operations and integrated management of all hard and soft services, financial management and customer service delivery on their site. They will report to the Account Director and offer support in terms of direct reporting management line, performance review, personal development, covering leave and ad hoc support for the offices to ensure a resilient delivery of services. They will as act as the point of escalation for the customer for the Paris office.Leading, coaching and supporting the onsite team and the client Workplace strategy are key to delivering on our commitments to all stakeholders. The client’s office is a modern, high specification office environment providing thriving and diverse communities where enthusiasm and engagement with all users is welcomed, encouraged and rewarded. We aim to provide the highest level of Workplace experience to customers, colleagues and visitors at each touchpoint.**Duties and Responsibilities**The FM is directly accountable for the following typical activities:* Demonstrates a high degree of leadership, gives direction and mentors the JLL team to promote engagement, customer service excellence and client aligned delivery across all service lines, thus raising the bar for their team and suppliers alike.* Having an operational awareness and understanding of the JLL delivery and customer needs.* Supports the overall delivery of IFM operations in terms of contract delivery, H&S, engineering services, legislative compliance, contractor management, promoting sustainability, adding value and driving innovation.* Promotes high level of satisfaction among client users, ensuring prompt response and customer service focused delivery.* Provides support to the onsite team in terms of Building Management Systems, PPM Schedules, HelpIn, EHS and Quality Compliance supported by the JLL Account Leadership Team.* Acts as go-to person in relation to all facilities/project/fit out/crisis management activities, supporting FCs in ensuring timely solutions and identification and removal of potential roadblocks.* Maintains role as Primary contact for local FCs and the client in the office relative to service requests ensuring all requests are actioned within agreed timeframes/KPI/SLA’s.* Develops a clear understanding and appreciation of the working relationship with Landlord, Managing Agents and local vendors to allow seamless delivery.* Responsible for ensuring alignment of standards in terms of daily/periodic cleaning, PPM delivery, event management, MAC process and shipping process.* Communicates in an open, honest, transparent manner at all times with the ability to tailor the message to specific audience and their needs.**Skills*** Proven track record of supporting and leading site based teams across multiple service lines.* Ability to work without supervision with the ability to drive positive impacts.* Outgoing, enthusiastic and able to engage with all stakeholders* Demonstrate successful contract management and team management.* Proven ability to build and maintain strong vendor relationships.* Experience in financial management and identifying cost savings/avoidance.* Advanced Microsoft Office experience (Excel, Word, Outlook) required.* Excellent written and oral communication skills, including presentation and negotiation skills.* Ability to manage multiple projects and priorities* Technical engineering background preferably in the building services and maintenance field* Ability to network at all levels within the organisation.* Flexibility and adaptability to changing business requirements is a perquisite for this role.* Ability to display initiative, confidence and professionalism in all dealings.**Experience*** Third level qualified or demonstrable experience in property, facilities, and operations or engineering.* Minimum of 5 years in related role within customer facing environment/FM.* French and English speaker.* Experience working in a creative /social media environment would be beneficial.* Must be able to demonstrate flexibility in relation to type of works carried out and availability as critical needs arise.**Location:**On-site –Paris, FRAIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!