European Product Tech Support Leader - AI-Driven & Compliance

Aggreko; Brétigny-sur-Orge; Hybrid; EUR 110.000 - 150.000; Vollzeit

Benefits dieser Stelle

Flexible home‑based working

Leadership role across Europe

AI‑driven support tools

Career progression

Sustainable energy solutions

Zusammenfassung

Aggreko is seeking a Product Technical Support Manager to lead and evolve our Technical Support Desk across Europe. You will drive timely, high‑quality technical support for operations and sales, focusing on product compliance and solution compatibility.

You’ll guide teams across multiple locations, promote data‑driven decisions, and introduce AI‑driven tools for faster, more accurate support. Flexible home-based work and career progression await.

Qualifikationen

• An experienced technical leader with a strong background in power, temperature control or industrial equipment solutions.
• Knowledgeable in EU compliance and regulatory frameworks (e.g. F-Gas, PED, PSSR).
• Proven experience managing teams across multiple locations.
• Ability to lead effectively through periods of change, maintaining engagement and performance throughout transitions.
• Commercially aware, with a track record of supporting sales and operational teams to achieve performance targets.
• Data-driven, with experience using digital tools and analytics to improve decision-making and outcomes.

Aufgaben

• Own the accurate and timely delivery of technical support across the business.
• Triage, measure, review and act on support needs to enable teams to achieve growth and revenue targets.
• Act as the SME for product compliance, ensuring alignment with EU and local regulations (including F‑Gas, PSSR, PED, MPD).
• Support safe, compliant operations across our product and accessory portfolio.
• Support optimisation tools to ensure correct solution sizing and strengthen technical confidence across the business.
• Enhance ways of working by introducing AI tools and self‑service support models, improving speed and accuracy of technical assistance.
• Build technical knowledge across teams, supporting product education, application development and early‑life issue resolution.
• Drive customer satisfaction by addressing feedback, improving solution sizing and promoting low‑emission technologies.

Kenntnisse

Technical leadership

Power/industrial energy

EU compliance

Team management

Data-driven decision making

Commercial awareness

Tools

AI tools

Analytics platforms

Jobbeschreibung

Aggreko is seeking a Product Technical Support Manager to lead and evolve our Technical Support Desk across Europe. You will drive timely, high‑quality technical support for operations and sales, focusing on product compliance and solution compatibility.

You’ll guide teams across multiple locations, promote data‑driven decisions, and introduce AI‑driven tools for faster, more accurate support. Flexible home-based work and career progression await.