Europe Technical Support Lead (Remote, AI & Compliance)

Aggreko; Paris; Remote; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Flexible home-based

Career progression

AI tools exposure

Global expertise

Training & development

Job summary

Aggreko is seeking a Technical Support Manager based in Europe to lead the Technical Support Desk across business operations and sales communities, focusing on product support, compliance and solution compatibility. You will own timely technical support, drive KPIs, manage multi-location teams, and ensure EU compliance with F-Gas, PED and PSSR.

The role emphasizes AI-enabled self-service and analytics to improve speed and accuracy.

Qualifications

• Proven leadership of technical support teams across regions.
• Strong knowledge of EU compliance frameworks (F-Gas, PED, PSSR).
• Experience coordinating multi-location teams across Europe.
• Data-driven with analytics to improve outcomes.
• Commercial acumen to support sales and operations targets.

Responsibilities

• Own the accurate and timely delivery of technical support across the business.
• Triage, measure, review and act on support needs to enable teams to achieve growth and revenue targets.
• Act as the SME for product compliance, ensuring alignment with EU and local regulations (including F-Gas, PED, PSSR).
• Support safe, compliant operations across our product and accessory portfolio.
• Support optimisation tools to ensure correct solution sizing and strengthen technical confidence across the business.
• Enhance ways of working by introducing AI tools and self-service support models, improving speed and accuracy of technical assistance.
• Build technical knowledge across teams, supporting product education, application development and early-life issue resolution.
• Drive customer satisfaction by addressing feedback, improving solution sizing and promoting low-emission technologies.

Skills

Leadership experience

EU compliance knowledge

Cross-location team management

Data-driven decision-making

Commercial acumen

Tools

Analytics tools

Job description

Aggreko is seeking a Technical Support Manager based in Europe to lead the Technical Support Desk across business operations and sales communities, focusing on product support, compliance and solution compatibility. You will own timely technical support, drive KPIs, manage multi-location teams, and ensure EU compliance with F-Gas, PED and PSSR.

The role emphasizes AI-enabled self-service and analytics to improve speed and accuracy.